Troubleshooting

Jigsaw Interactive

• Discrepancies in Reported Session Time in Jigsaw Interactive
• Excessive reCAPTCHA Prompts During Jigsaw Login
• FAQ: Managing Breakout Rooms in Jigsaw Interactive
• Accessing the Breakout Room Manager
• Cannot Hear Sound Until Mic/Webcam is Enabled on IOS Devices
• How to Unlock the Account when it is Locked

See all 13 articles

TESTING INFO AND RESOURCES

• Breakout Room Info
• Mobile Testing ID
• Spreadsheets to Test Importing
• Top 10 Support Issues

INTERNAL PROCESSES

• Web Cam Default Settings
• Best Practice: Formatting Presentations and Documents

ERROR MESSAGES

• Invalid Attendee Information
• Internal Server Error
• Connectivity Checker Explained
• Your Subscription Has Expired