The Attendees List is the main area within a Jigsaw session where all session attendees are displayed along with their role in the session, direct chat access, microphone and web cam access. Based upon an individual attendee's role in the session determines the options and settings available to each person.
This article focuses on the options and settings available to the Host and Co-Host.
The Attendees List is located in the Side Panel directly below the Jigsaw Interactive logo or your company's logo.
It contains Global Attendee Options, individual Attendee Settings along with the ability to mute/unmute your mic, turn on/off you web cam and disable/enable the mics and web cams for other session attendees.
Global Attendee Options
This area is divided into five categories:
1. AUDIO & VIDEO
- Disable / Enable Web Cams - This option allows the Host and Co-Host the ability to allow attendees to start their web cams in the session.
If web cams are currently running and the Host or Co-Host selects "disable" web cam, the web cam is immediately "stopped" and the attendee cannot restart the web cam until it has been "enabled" again by the Host or Co-Host.
When it is disabled, the web cam icon is solid gray and with a line through it.
Please Note: If there are more than 25 cameras attempting to be turned on, an error message will be received by the 26th user attempting to turn on the web cam.
- Disable / Enable Mics - This option is used when you want to disable or enable all attendees from using their computer microphone. When this is selected the microphone is solid gray with a line. When the microphone is in this state, attendees cannot use their microphones because the Host or Co-Host has controlled their access.
However, by default, if the attendee has selected their microphone, when they join the session, the microphone is enabled.
- Allow Multiple Mics / Allow One Mic - You are simply going to love this option!
When you are using computer audio, this allows you to facilitate in a very "controlled" audio environment by using "Allow One Mic" or a more conversational approach by using "Allow Multiple Mics".
When "Allow One Mic" is selected, only one person may engage the microphone at a time.
The person who is speaking will have a green microphone to the right of their name and the tool tip is noted as "talking".
When one microphone is allowed and engaged, the other session attendees will see a busy microphone.
When "Allow Multiple Mics" is selected, all session attendees may simultaneously engage their microphones.
This allows for a more conversational audio method while giving attendees the flexibility to "mute" and "unmute" their microphones at will by simply clicking the green or gray microphone to the right of their name or in the session toolbar.
Best Practice Tip: If an attendee is not speaking, they should "mute" their mic.
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Lock / Unlock Phone - This option is available when the following conditions are satisfied:
- The customer has added Universal Phone Support to their account.
- The audio method for the session settings has been set to use phone option.
When the phone is "unlocked" attendee's will see a pop up audio window with the session phone number, session and attendee code information.
2. FEEDBACK
Several enhancements have been made that will allow for more effective viewing of the attendee feedback.
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Feedback remains beside the name until it is cleared by the Host or Co-Host.
- When set for the session, Attendees can clear their own Feedback by clicking on the Feedback icon by their own name. See Feedback Visibility on the How to Create Jigsaw Session article.
- Individual Feedback can be cleared individually by simply clicking on icon to the right of the attendee's name.
Please Note: When attendees raise hands, the attendee list is rearranged in the order the Hand Raise icon was clicked. (i.e. Attendee 3 clicked Raise Hand first and moves to first position after Host/Co-Host.) Once the feedback is cleared, the Attendee List returns to alphabetical order.
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View Feedback allows you to open a Feedback Summary window where the Host and Co-Host is able to simultaneously view the:
- Feedback Given
- Total Responses
- Percent per Response
- #of Attendees Who Did Not Respond
- Clear Feedback
- Copy Feedback Summary to Whiteboard
- All Feedback can be cleared via the Global Attendee Options and from the View Feedback window which will clear feedback for all attendees in one click.
- Instant Poll - This allows the Host or Co-Host to create and send polls on the fly to gather information or quiz attendees.
- Send Room Check - This allows the Host or Co-Host to gather active participation status from all session attendees.
When a room check is sent, all session attendees except the Host or Co-Host, receive a Room Check alert.
If they do not respond in the time parameter, the Host or Co-Host will receive an alert (if the Enable Host notification for optional attendee kick out is checked in the Session Settings) notifying which attendees did not respond.
Those that did not respond (and the Host/Co-Host selected in the notification) will be removed from the session.
3. SCREEN SHARE
- Disable Sharing - This option is used when one or multiple screens are in progress. In other words, if no one in the session is actively sharing their screen, this option will not appear in the Global Attendee Options.
4. LAYOUT
- Apply Layout - This option allows the Host and/or Co-Host the ability to change the layout of the four main panes and impose that layout to all session attendees.
To change the layout, hover your mouse over the vertical or horizontal resize bars, then click and drag to resize.
For Example:
Then, go to the Global Attendee Options and Apply Layout. Once "saved" the layout for all session attendees will immediately match your layout.
- Reset Layout - This option allows the Host and/or Co-Host the ability to change the previously saved layout back to the original session settings for all session attendees.
5. OTHER TOOLS
- Manage Breakout Rooms
- Unlock / Lock Annotations
- Unlock / Lock Whiteboard
- Closed Captioning
- Invite Guest to Session
- Refresh Assets
- Refresh Session Settings
- Direct Chat History
Manage Breakout Rooms
This option allows the Host or Co-Host the ability to create, edit and assign attendees into breakout rooms.
For more information on using Breakout Rooms click HERE.
Unlock / Lock Annotations
This option is only visible when the Host or Co-Host has turned on Annotations in pane 2's Presentations or Documents. It allows the Host and Co-Host the ability to "lock" and "unlock" annotations. When "unlocked", session attendees will be able to use the annotation tools in pane 2.
Unlock / Lock Whiteboard
This option allows the Host and Co-Host the ability to "lock" and "unlock" the Group Whiteboard tools. When "unlocked", session attendees will be able to use these tools in pane 4's Group Whiteboard.
Closed Captioning
This option enables Closed Captioning for all attendees within a session. Closed Captioning will subtitle any audio within a room, including video assets, audio assets, and screen shares.
Attendees can customize the appearance of captions by selecting the Open Appearance Settings option from the dropdown menu on the top left side of the Closed Captioning window. 
From the Appearance Settings, attendees can customize the size, font, text color, and background color of the text.
Attendees can hide Closed Captioning on an individual level by clicking the CC button at the bottom of their screen or by selecting Hide Closed Captioning from the dropdown menu.
Attendees can also unpin the Closed captioning window and move it anywhere on their desktop by selecting the thumbtack icon on the top right corner of the window.
Attendees can repin the closed-captioning window by either closing the pop-up window, or selecting the "Repin Closed Captioning" option from the dropdown menu on the bottom left corner of the session window.
Invite Guest to Session
This option allows the Host and Co-Host the ability to invite a guest on-the-fly from within the Jigsaw session by simply adding the email id.
Refresh Assets
This option allows the Host and Co-Host the ability to bring newly added session assets into the session.
Refresh Session Settings
This option allows the Host and Co-Host to refresh the session after changes are made to the session settings on Screen 1 and 2 when editing the session. This will remove all attendees from the session briefly while it applies the changes.
Direct Chat History
This option provides a way for the Host and Co-Hosts to see all direct chats between all users in all rooms in a session. The option to auto-refresh (Live Reload) or manually refresh (Get new messages) is available.
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- The Host and Co-Hosts have the option to delete a message that any user has sent to another user by clicking the Trash Can icon next to the message. This will delete the message from the Direct Chat History and the Chat window between the two users. The deleted chats are still visible in the Direct Chat Report, as well as in the Individual Direct Chat History (appears in Red in the Individual Direct Chat History).
- This is an Add-On Service. Please contact your Sales Representative for more information.
Now, let's take a look at the individual attendee Settings from the perspective of the Host.
HOST SETTINGS - Viewed As the Host
Audio
- Close Microphone - If your microphone is turned on, this will turn off your microphone.
Screen Share Status
- Multiple - Unlocked - This setting appears if the company account has added the Multiple Screen Share feature. If only one screen share is enabled on the company account, the Host will see either "locked" or "unlocked".
Settings
- Phone Settings - This option only appears if Universal Phone Support is enabled on the company account and the session has been set to use phone audio. When selected, the user is presented with the dial-in details and can join via integrated telephone.
- Microphone - This option allows users to select their microphone and select Auto gain control, which automatically adjusts the microphone's sound depending on the distance you are from your microphone.
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Web Camera Settings - This option allows users to select their web cam, adjust frames per second, resolution, and select a Camera Background based on their company's settings.
- Please Note: Camera Backgrounds are an Add-One Feature as of September 24, 2021. For more information, contact your Sales Representative.
- For more information on changing your Camera Background, visit Changing Your Camera Background.
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Audible Alerts - This option allows users to select what alerts to receive. The Host/Co-Host can select to receive audible notifications when:
- A Direct Chat is received
- A Group Chat is received
- A user joins the session (Doorbell)
- A Feedback is received
- A Hand is raised
Note: Enter/Leave Chat Stamp is a company flag, and will display in place of the Doorbell option if the flag is enabled. The Enter/Leave Chat Stamp option will play a sound any time a join message populates into the group chat.
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Hosts/Co-Hosts can also choose where to hear each type of alert. Hosts/Co-hosts can choose for an alert to:
- Play when an action occurs in all rooms
- Play when an action occurs in the current room they are in
- Be muted (no audible alert for an action)
- Audible alerts are persistent browser settings, so the selected options will apply across all sessions.
Other Tools
- Step Away - This option allows you to step away from your computer. When an attendee "steps away" they will see the following.
And, the name in in the attendee list is slightly grayer with the step away icon.
- Notifications - This option will show you a list of text notifications received.
- Go to Knowledge Base - This option is available to all Jigsaw attendees and allows 24/7 access to help articles and videos.
- Refresh My Connection - This option allows you to refresh your connection without leaving the session. This is the first step to troubleshooting when something is not working correctly or you are having a bad connection.
Other Information
- Privacy Policy and Terms of Use - Direct access to view policy and conditions for using Jigsaw.
- Help - Direct access to request support assistance.
- Exit Session - Allows for logging out of the session.
CO-HOST SETTINGS - Viewed As the Host
When the Host has a Co-Host in the session and views their Settings, they will have the ability to remove the Co-Host from the session or change their role in the session.
- Remove from Session - immediately kicks the person out of the Jigsaw session.
- Make Attendee - Will change this person's role in the session to an "Attendee".
ATTENDEE SETTINGS - Viewed As the Host
- Remove from Session - immediately kicks the person out of the Jigsaw session.
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Make Co-Host - Will change this person's role in the session to a "Co-Host".
- The Host and Co-Host will be able to make an Attendee a Co-Host.
- The Host and Co-Host will be able to make an Attendee a Co-Host.
Audio
- Open / Close Microphone - This option allows you to override the Global Attendee Options and allow that use to open their microphone. This is most valuable when only one microphone has been allowed in the session, but the Host or Co-Host wishes to allow another user microphone access without relinquishing their microphone or allowing all attendees the ability to engage their microphones.
Lock / Unlock Options
- Lock / Unlock Screen Share - This options allows you to invite that attendee to use Screen Share. For more details on using Screen Share, click HERE. This is only viewable when Pane 2 is set to Screen Share.
- Lock / Unlock Group Chat - This option allows you to lock down the Group Chat by attendee. For more information on using Group Chat, click HERE.
- Lock / Unlock Direct Chat - This option allows you to lock down the Direct Chat by attendee. For more information on using the Direct Chat, click HERE.
- Lock / Unlock Whiteboard - This option allows you to lock down the Group Whiteboard by attendee. For more information on using the Group Whiteboard, click HERE.
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Open Personal Whiteboard - This option allows you to view and annotate on an attendee's Personal Whiteboard. To see how this works, visit Qwik Tip - Open Personal Whiteboard.
- This is an Add-On Service. Please contact your Sales Representative for more information.
Other Tools
- Send Room Check - This allows the Host to send the individual Attendee a Room Check to see if they are still active (paying attention) in the session.
- Direct Chat History - This allows the Host to view the Direct Chat History for the individual Attendee. The host will be able to see the history between the Attendee and any other individual in the session.
- Show Web Cam - The Host/Co-Host can set the Web Cam Visibility to show an Attendee's Web Cam only to the Host/Co-Host or to Everyone in the session.
Quick Move
A feature to allow easier navigation from Main Room to Breakout Rooms for all attendees is Quick Move drop-down menu.
How to Use Quick Move
- When the BORs are set up and Attendees are given permission to move freely between rooms, they will see a List View icon at the top of the Attendees List.
- The rooms available to the attendee will appear.
- The attendee selects the room and will automatically be moved to that room.
- When ready to move back to the Main Room or a different room, repeat the steps.
Why Quick Move?
There are several scenarios where the Quick Move is convenient over a Host/Co-Host moving attendees one-by-one, asking the Attendees to move themselves by dragging and dropping into the room, or the Host/Co-Host dragging themselves into each room as needed.
- Parent/Teacher Conferences: Students and/or Parents are able to open the Quick Move drop-down menu to select the teacher's room to discuss the student's progress. When finished, the student/parent can easily select a new teacher from the Quick Move drop-down menu to move to another room.
- Specialized Topics in a Session: A Host could have BORs set up to cover various topics in a class where the students can move from room to room to get assistance or to work on that specific topic.
- Training Topics: BORs can be set up to cover various training topics for a company. The attendees can move in and out of BORs to get the information from the presenters.
- New Employees: BORs can be set up to cover the different topics for new employees (W4 paperwork, insurance, holidays/vacation, etc.) and new employees can use the Quick Move drop-down menu to move from room to room to get the information they need.
Attendee List
This is where your session controls can be found.
Controls include:
Mute and Un-Mute Microphone
You can mute and un-mute your microphone using the microphone button next to your name.
It will turn green when active
You can also mute and un-mute your mic using the microphone button at the bottom of the session.
Not Active:
Active:
Start and Stop Web Cam
You can start and stop your webcam using the web cam button next to your name.
It will turn green when active.
You can also start and stop your web cam using the webcam button in Pane 1.
Not Active:
Active:
Send Direct Chat
If Direct Chat is enabled, you will see chat bubbles next to the names of everyone else in the session. Click on a bubble to send a direct message to that person.
The Chat window will change to show that you are now direct chatting with the person selected. Use the drop down arrow to toggle between the Main Chat room and direct chats.
Disabled Mic and Web Cam
When a web cam or mic is disabled it will appear solid gray with a line through it.
Attendee Menu
Clicking on the gear icon next to your name will open the Attendee menu.
Menu Options include:
Settings
Microphone Settings
Clicking this option opens a pop-over that allows you to change your microphone selection during the session.
Phone Settings
This option will only appear if Phone Audio has been enabled in the session. Clicking this option will display all details needed to access the session via Phone Audio.
Web Cam Settings
Clicking this option opens a pop-over that allows you to change your web cam settings during the session
To change your Camera Background:
1. When joining a session, turn on your Web Cam.
2. Click your name and select Web Cam.
3. Click Choose Camera Background
4. Select the Background to use in your Web Cam. The 
will remove a Background applied. The 
blurs the background of the Web Cam. Selecting one of the background images will show a preview in the preview Web Cam window.
5. Then click Apply.
Please Note: The Camera Backgrounds will not work/appear in a Test Room. It will re-appear once you move back to a Breakout Room or the Main Room.
Add-On Note: As of September 24, 2021, this feature can be added. For more information, contact your Sales Representative.
Audible Alert Settings
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Audible Alerts - This option allows users to select what alerts to receive. The Attendees can select to receive audible notifications when:
- A Direct Chat is received
- A Group Chat is received
- A user joins the session (Doorbell)
- A Feedback is received
- A Hand is raised
Attendees can have a sound play when an action occurs in the current room they are in or can choose for alerts to be muted for an action.
Audible alerts are persistent browser settings. The selected options will apply across all sessions.
Other Tools
Step Away
Allows you to step away from a session by setting your status to Away.
All other attendees can see your away status.
Refresh My Connection
Refreshes the session connection. Use this if you have web cam or audio issues, or if you see a frozen screen share or presentation pane.
Go to Knowledge Base
This opens the Knowledge Base in a separate tab or window. The Knowledge Base is where you will find Help Articles on how to use the different tools in Jigsaw, as well as Best Practices and Troubleshooting information.
Exit Session
This allows you to exit the session.
Feedback options
As an attendee, you have the ability to provide feedback to the host during a session.
1. Open the feedback menu by clicking on the smiley face at the bottom of the session
2. From this menu you can raise your hand or send any one of a number of feedback icons. These are sent to the Host, Co-Host, and Co-Presenter, who will get an audible notification while an Icon will pop up next to your name.
If the Host/Co-Host has set up the session so All User's Feedback is visible to All Attendees, you will be able to see everyone's Feedback when they send it.
The Host/Co-Host may also allow you to clear your own Feedback. If this option is set for you, then after you have sent Feedback you are able to click that Feedback by your name to remove it.
