Server Side Recording

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What is Server Side Recording?

How to Record a Session

Auto Record in a Session

How To Access, Share, and View A Recording

Breakout Room Recordings

Recording Viewing Options

What is Server Side Recording?

Server Side Recording (SSR) is a remote, cloud based system which records specific session activities.

Server Side Recording Policy - For optimal SSR performance, the maximum recording is 2 hours in duration. For sessions longer than 2 hours, you should stop the recording and start a new recording or the system will auto-stop it at 2 hours

Recording Format?

WEBM - This is an open media file format designed for the web. WebM files consist of video streams compressed with the VP8 or VP9 video codec, audio streams compressed with the Vorbis or Opus audio codecs, and WebVTT text tracks.

WEBM files can be simply played in Chrome/Firefox. No plugins, extensions, downloads, or installs are needed.

What’s Included in Server Recording?

  • Pane 1: All web cams (one or multiple – filmstrip or grid view)
  • Pane 1: Video Streaming, Prerecorded Video and Audio files
  • Pane 1: All Audio
  • Pane 2: Presentations & Annotations
  • Pane 2: Documents & Annotations
  • Pane 2: Screen Share
    • Please note: In order for the screen to be captured full size, the Presenter recording will want to maximize Pane 2 and minimize the right side bar PRIOR TO starting the recording
  • Pane 3: Noteboard
  • Pane 3: Image
  • Pane 4: Whiteboard
  • Right Side Bar: Attendee Window, Chat, and Notes

How to Record a Session

1. In the Presenter Toolbar, click the Record button.



2. Give the recording a name and click Start.  You can either enter a name or leave it blank to use the name of the session.



3. Wait for recording to start. You will see the R button turn into a spinner as it initializes.



4. If the recording has not started within 30 seconds, you will receive a notification that the process is taking longer than expected. The system continues to alert you every 30 seconds, until the recording starts. 



The process will continue to attempt to start the recording for a total of 15 minutes.  In the unlikely event the Session Recording does not start within the 15 minutes, you will receive a notification. 



5. Once the recording has started, a notification will pop up and the button will turn green.



5. To stop, click the green Record button and choose Yes.



6. A notification will pop up once the recording has stopped.


Note: Because we must copy the file from the recording machine over to the session server and depending on the size of the recording, it could take several minutes for the recording to be ready to view, share, or download. So, please allow 5 minutes to 10 minutes for the recording to appear. 


6. If "Recording Notification" is enabled for the company, all users will be prompted to give consent to be recorded. 



Can I pause my recording?

Technically there is not a pause option.  However, if the Host and Co-Host are no longer in the Main Room (move to a Breakout Room or is disconnected from the session for less than 2 minutes), the recording is paused and a Playlist is created under one SSR Title.


What happens if I hand the session over to another Presenter?

If you hand the session over to another Presenter, the recording continues to record.


Where is my recording stored?

The recording is stored on Jigsaw’s file server in the cloud and can easily be shared with those who have been invited to your session.

AutoStart Record

An organization may set up their sessions so the Session Side Recording autostarts.  This means the Host nor Co-Host needs to start the Recording for a session.

An AutoStart Session Side Recording could run into problems and not start.  If this occurs the Host/Co-Host will receive a notification.

  • If the Session Side Recording fails to start in the Main Room and the Host/Co-Host is located in the Main Room, they will receive the following notification:



  • If the Session Side Recording fails to start in the Main Room and the Host/Co-Host is located in a Breakout Room, they will receive the following notification:



  • If the Session Side Recording fails to start in a Breakout Room and the Host/Co-Host is in another room or the Main Room, they will receive the following notification:


How To Access, Share, and View A Recording

Main Room recordings and each break-out room recording are completely separate and can be managed independently.

Main Room recoordings:

1. From the Home page, go to the Recorded Sessions tab.
(Note, this tab only shows if you have recorded a session or a recorded session has been shared with you.)



2. From here you can see all of your recorded sessions. 



3. You can watch the recording or download it directly.



4. To edit the Recording title, hover over it and click the pencil icon.  Type in the new name and press Enter.



5. To delete the recording, click the Delete button.



Sharing a Recorded session

Before you can share a recording, you will have to set up how you are sharing it and with who.



Allow Streaming By and Allow Download By give attendees and presenters access to the Watch Now and Download buttons in their Jigsaw Recorded Sessions tab.



Schedule a Recording to be Released allows the Host/Co-Host to select a date and time to release a Server Side Recording (SSR) to appear in the Attendees' Recorded Tab screen.  The Host/Co-Host sets this according to the Host/Co-Host Time Zone and it will appear on the Attendees' Recorded Tab as Recorded On in their Time Zone.



Host/Co-Host View of Scheduled Recording on Recorded Tab:



Attendee View of Scheduled Recording on Recorded Tab:



Link to recording allows you to create a link that you can distribute via email or other distribution methods.  When selected, you can also set an expiration date (optional) for the link.


  •  When a Host or Co-Host shares a link to a recording, the user will receive a pop-up once it is clicked requiring an e-mail address.  This is for the Host/Co-Host to collect e-mail addresses to know who has watched the SSR and can run a report showing viewers.



You can also individually choose participants to allow the option to stream or download.  The recording will then show up under the Participant's Recorded tab.



Once you have finished with setting up how the recording is shared, click Save.  If Save is not clicked and the window is closed, none of the settings will be applied to that recording.

When viewing a recording which has a playlist (multiple recordings in a single session), arrows will appear to the left and right of recording to allow the viewer to move between each recording.


Breakout Room Recordings

Breakout Room recordings also appear under Recorded Sessions. There are two ways to record in a breakout room.

1. The room can be set to auto record when setting up the room.


2. If the Host or Co-Host moves into the Breakout Room they can manually start the recording using the record button.



2A. The recording is titled {Session name} - {Breakout room name}. Please note that the recording will not begin to process until the breakout room is closed or the session ends.


Recording Viewing Options

When viewing the recordings, there are several options available on the Server Side Recording screen.


Additional Recordings

Located at the top middle of the Recording screen, there are three vertical lines.  By clicking this menu, a list of available recordings will appear at the top of the screen for the viewer related to that session.  In order to see this list, viewers must be logged into their Jigsaw account AND have permissions to view the recordings.


Full Screen Mode

While viewing the recording, the viewer does have the option to view the screen in Full Screen mode.  This will increase the view to the size of the monitor the viewer is using.


The recording does have a Picture-in-Picture option to allow the viewer to have a miniature view of the recording in the corner of their monitor. 



Watch Time Limit

When clicking "Watch Now" on the Recorded screen of your account, you will be able to watch recordings that you have attended or conducted.  When watching these recordings, there is a 2-Hour time limit to those links.

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