Dialing In When Joining a Session
Locations of Session and Attendee Codes
Merging Integrated Audio to Your Internal Conference Line
Q: What is Universal Voice?
A: It is an add-on feature that utilizes a built-in conference line that works for local or international calls. Because the audio is integrated it offers attendees the option of using "Computer" or "Phone" audio while in a session, and it works nicely with Jigsaw's Server Side Recording and in Breakout Rooms.
Q: How do I add Universal Voice to my Jigsaw application?
A: Phone numbers are purchased through Jigsaw. There is an annual service fee for each number and fees are calculated individually based on cost per minute. Prepaid packages can reduce cost-per-minute fees.
Q: Who sets up the phone numbers purchased?
A: Your Jigsaw Account Manager.
Q: How many lines can be used?
A: 250 phone lines
UNIVERSAL VOICE SUPPORT
Once Universal Voice Support has been activated on your Jigsaw account, the “Use Jigsaw Conference Line" and "Computer and Jigsaw Conference Line" options are available under the Settings page.
Dialing In When Joining A Session
When a session is set to use phone or computer audio, attendees will make the audio selection when joining the session.
To dial into the session via your telephone simply dial the phone number for the country you wish. (Note: phone numbers are set up in advance for each company and purchased based on their needs.)
You will be prompted to enter the Session Code followed by the # sign.
Next, you will be prompted to enter the Attendee Code followed by the # sign.
Wait a few seconds while you are connected.
Once you are connected three things will simultaneously occur:
1. The hold music ends, followed by a beep.
2. The gray telephone icon appears to the right of your name in the attendee list.
3. An "OK" button appears.
Click "Ok" and you are done!
Locations of Session and Attendee Codes
It is possible to provide the Session Code and Attendee Code prior to the Attendee prior to the session. The Session Code and Attendee Code for the individual Attendee can be founder in three other locations:
1. Hover Tip over Attendee's Name under the Session Attendees list on #4 Attendees when Editing a Session
2. Send an Invite from the Session Attendees list. The invitation the Attendee receives will have the Session Code and Attendee Code.
3. From the Upcoming Sessions page when the Attendee logs into Jigsaw, there is an Add to Calendar button. When the Attendee opens that calendar event and adds the event to their online calendar, it will include the Session Code and Attendee Code.
Call Me Feature
Jigsaw also offers a Call Me feature where the user can request the Jigsaw Conference Line to call the phone number that is convenient for the user.
If a company has opted to use the Call Me feature, the user will see "[calling out to you]" as one of the available listings in the Choose Audio pop-up window.
Once selected, the user will see a field to enter a phone number for the Jigsaw Conference Line to dial. This number should be one that is easily accessible and can be a landline, mobile number, or conference line number. You can also use a phone number with an extension.
After entering the complete number you want the system to call, click the Call Me button.
The message will change informing you of the number that will be calling you so you know to answer the call.
Once you are connected, you will see the OK button appear next to the Call Me button. Click that to close the pop-up message and continue with your session.
Conference Line Only Audio (No computer audio)
If attendees will be joining the session via telephone only, no computer, then the Phone Only instructions will appear when attendees join.
To dial into the session via your telephone simply dial the phone number for the country you wish. (Note: phone numbers are set up in advance for each company and purchased based on their needs.)
You will be prompted to enter the Session Code followed by the # sign.
Next, you will be prompted to enter the Attendee Code followed by the # sign.
Wait a few seconds while you are connected.
Once you are connected three things will simultaneously occur:
1. The hold music ends, followed by a beep.
2. The gray telephone icon appears to the right of your name in the attendee list.
3. An "OK" button appears.
Click "Ok" and you are done!
The Host and/or Co-Host may disable the phone attendee's audio at any time by simply clicking on the phone icon. The phone icon will appear with a line through it showing it is disabled. To enable it back, the Host/Co-Host will simply click the phone icon again and the phone user will be heard again.
USING BREAKOUT ROOMS
When attendees, using the phone audio, are moved in and out of breakout rooms, the Host should allow a few seconds for audio to reconnect. You will hear “beeps” as each user’s audio is reconnecting.
MERGING INTEGRATED AUDIO TO YOUR INTERNAL CONFERENCE LINE
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After joining the Jigsaw session, dial into Integrated Conference Line as outlined above.
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On your internal phone system, select the "Conference" option.
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Dial into your company's internal conference line.
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Merge the Jigsaw integrated (conference line) audio to your company's conference line.
Note: When using this method, audio is not carried into Breakout Rooms.