There are three ways to join a session.
- Logging in using your Jigsaw username and password (credentials)
- Clicking on the Session Link provided by the host and logging in using your Jigsaw credentials
- Clicking on the Session Link provided by the host and no password required
If you click a link to join a session and it does not ask for your email address, this means you (or someone else) is already logged into Jigsaw. If you are unsure the login belongs to you, click the 'Start Over' that appears in the message 'If you are not sure you logged in, please click Start Over' to return to the login screen. This will log the account out of Jigsaw. You can then click the link again, or log in and select the session from the My Sessions page to join.
Login
For more information regarding logging in, visit Logging into Jigsaw Interactive
1. To login to sessions that you have created or been invited to by the original creator, or host, visit https://app.jigsawinteractive.com to enter your username and password. This will take you to the Home screen where all your sessions will be viewable.
2. Click Join Session under the name of the session you want to join.
3. Jigsaw gives you the opportunity to test your Camera, Microphone, and Speaker before joining. Once you are ready, click Join Now.
4. You are now in your session.
Session Link - Password Required
The host of a session may invite you to a session by providing you with a URL. This URL may require your to login to your Jigsaw account.
1. To join the session, you will click the URL.
2. You will be prompted to enter your email.
3. If you have an account, the next screen will ask for your password. If you do not have an account set up yet, the next screen will require you to set up your Jigsaw account. See Logging Into Jigsaw Interactive for setting up your account.
4. Next, you will click Join Now.
5. Jigsaw gives you the opportunity to test your Camera, Microphone, and Speaker before joining. Once you are ready, click Join Now.
6. You are now in your session.
Note: If you are joining from a LTI , API, etc., you will see the following screen. You can click Join Now to immediately go to the Test Page and join the session.
If you do not see the name of the session you are attempting to join, click the See All My Sessions to see the list of My Sessions to join the correct session.
Session Link - Password NOT Required
The host of a session may invite you to a session by providing you with a URL. The only action you will need to take is to enter your email address, then your first and last name.
1. To join the session, you will click the URL.
2. You will be prompted to enter your email address.
3. Next, you will be prompted to enter your first and last name.
4. Next, you will click Join Session.
5. Jigsaw gives you the opportunity to test your Camera, Microphone, and Speaker before joining. Once you are ready, click Join Now.
6. You are now in your session.
Joining A Session Before the Start Time
If a user attempts to join a session before the start time, they can see the following messages.
If an attendee attempts to join a session more than 2 hours before the session's start time, they will see a message with the date and time information for the session. The time will be in the user’s time zone, if they are using a guest account, the time will display in Eastern Standard Time by default.
Once there are less than two hours until the session's start time, a live timer will start counting down to the session's start time.
Once the join time has been met, the attendee will see the "Join" button appear. If the Host or Co-Host is in the session attendees will be able to join, but if no Host/Co-Host is in the session, attendees will see the “Waiting on Presenter” message upon joining.
