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Jigsaw® is a fully functional platform that utilizes WebRTC and HTML5. It’s a feature rich application which streams live video, and it performs better over UDP traffic because of its speed and data accuracy. Jigsaw has two types of traffic, general web page traffic and streaming traffic for the live classrooms. Just like all other sites, our web pages use HTTP and HTTPS "protocols" (which just means the way in which the data being sent/received is organized). It is browser and firewall friendly; however, there may be times when personal or network settings require you to whitelist specific ports. Connections are initiated from the client-side and in most cases the application will work without requiring a network team to modify configurations. However, in some environments which are more restrictive to outbound traffic, the information provided is needed to allow the services to work. Unblocking UDP, and confirming proxy and firewall settings will assure higher quality and a more consistent Jigsaw user experience.
Please Note: If a user encounters issues with screen sharing consistently not starting, or they are not able to join a Jigsaw session at all; it is usually due to network restrictions blocking UDP traffic.
Customer should whitelist the Media Server IPs shown below for Ports: 40000-59999, for traffic using UDP (SSL encrypted packages). Customers should also whitelist:
- *.jigsawinteractive.com (or if they cannot use a wildcard:
for Ports: 443 and 80, for traffic using TCP (HTTP/HTTPS).
- 443, 3478 (TCP and UDP)
- 5349 TCP
- 10000-65535 UDP (extended range will be used in future, so far we utilize: 40000-59999)
Types of Traffic:
- UDP (SSL Encrypted Packages)
- TCP (SSL Encrypted Packages)