How to Use Universal Voice Support

Universal Voice Support

Dialing In When Joining a Session

Conference Line Only Audio

Using Breakout Rooms

Merging Integrated Audio to Your Internal Conference Line

 

 


Q: What is Universal Voice?

A: It is an add on feature that utilizes a built-in conference line that works for local or international calls. Because the audio is integrated it offers attendees the option of using "Computer" or "Phone" audio while in a session, and it works nicely with Jigsaw's Server Side Recording and in Breakout Rooms.

 

Q: How do I add Universal Voice to my Jigsaw application?

A: Phone numbers are purchased through Jigsaw. There is an annual service fee for each number and fees are calculated individually based on cost per minute. Pre-paid packages can reduce cost per minute fees.

 

Q: Who sets up the phone numbers purchased?

A: Your Jigsaw Account Manager.

 

Q: How many lines can be used?

A: 250 phone lines

 

 


UNIVERSAL VOICE SUPPORT

Once Universal Voice Support has been activated on your Jigsaw account, the “Use Jigsaw Conference Line" and "Computer and Jigsaw Conference Line" options are available under the Settings page.

conferenceline.jpg

 

 


Dialing In When Joining A Session

When a session is set to use phone or computer audio, attendees will make the audio selection when joining the session.

ChooseAudio.jpg

 

To dial into the session via your telephone simply dial the phone number for the country you wish. (Note - phone numbers are set up in advance for each company and purchased based on their needs.)

PhoneNumber.jpg

 

You will be prompted to enter the Session Code followed by the # sign.

SessionCode.jpg

 

Next, you will be prompted to enter the Attendee Code followed by the # sign.

AttendeeCode.jpg

 

Wait a few seconds while you are connected.

Once you are connected three things will simultaneously occur:

1. The hold music ends, followed by a beep.

2. The gray telephone icon appears to the right of your name in the attendee list.

3. An "OK" button appears.

PhoneConnected.jpg

 

Click "Ok" and you are done!

 

 


Conference Line Only Audio (No computer audio)

If attendees will be joining the session via a telephone only, no computer, then the Phone Only instructions will appear when attendees join.

PhoneOnlySession.jpg

To dial into the session via your telephone simply dial the phone number for the country you wish. (Note - phone numbers are set up in advance for each company and purchased based on their needs.)

POPhoneNumber.jpg

 

 

You will be prompted to enter the Session Code followed by the # sign.

POSessionCode.jpg

 

Next, you will be prompted to enter the Attendee Code followed by the # sign.

POAttendeeCode.jpg

 

Wait a few seconds while you are connected.

Once you are connected three things will simultaneously occur:

1. The hold music ends, followed by a beep.

2. The gray telephone icon appears to the right of your name in the attendee list.

3. An "OK" button appears.

POConnected.jpg

 

Click "Ok" and you are done!

 

 


The Host and/or Current Presenter may disable phone attendee's audio at anytime by simply clicking on the phone icon. It will turn gray with three red dots. To enable it back click, simply click the icon and the three dots disappear and the phone user will now be heard.

 

Or they may remove the phone user from the session with the Kick Out tool.

 

 


USING BREAKOUT ROOMS

When attendees, using the phone audio, are moved in and out of breakout rooms, the Host should allow a few seconds for audio to reconnect. You will hear “beeps” as each user’s audio is reconnecting.

 

 


MERGING INTEGRATED AUDIO TO YOUR INTERNAL CONFERENCE LINE

  • After joining the Jigsaw session, dial into Integrated Conference Line as outlined above.

  • On your internal phone system, select the "Conference" option.

  • Dial into your company's internal conference line.

  • Merge the Jigsaw integrated (conference line) audio to your company's conference line.

 

Note: When using this method, audio is not carried into Breakout Rooms.

 

 

Was this article helpful?
0 out of 0 found this helpful