How to Cancel a Jigsaw Session

Q:  What happens when you cancel a session in Jigsaw?

A:  Jigsaw will send all invitees a cancellation email and the session is removed from Upcoming Sessions. Once a session is cancelled it cannot be retrieved; however, any recordings associated with the session are maintained.

 

 


Cancelling a Session

1. Find the session you wish to cancel and choose the option Edit Session.   

cancel_session_edit_button.png

 

2. Click the button Cancel Session.

cancel_session_button.png

 

3. Enter the details for cancelling the session and click the button OK.

cancel_reason.png

 

4. Within a few seconds, you will receive a confirmation message.  When the confirmation message is displayed, click OKThe session is removed from the Upcoming Sessions tab.

cancel_confirm.png

 

 


If recordings were made prior to cancelling the session, the system saves the recordings as normal under the Recorded Sessions tab.   

recorded_tab.png

 

Invitees will receive a cancellation email.

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