Jigsaw 5 - Frequently Asked Questions

Asset Management


Breakout Rooms



Host/Admin Tools




System Requirements




Asset Management

How are assets added to the database?

Assets are added by going to the Asset Manager in the top right corner of your Jigsaw homepage. After, you can select the “add” option in the Asset Library.


How long will assets stay in the library?

Assets stay active and available in the library for 1 year from the date it was last used. For more information, visit Asset Retention Policy.


Did you have to load media beforehand? For buffering?

Yes, assets are managed before the session begins. They’re selected and added to the session via the “Session Assets” tab in the Jigsaw menu. However, assets may be added on-the-fly while in an active live session.


How do we add assets to the session while it is active?

Adding new assets to the session while it is active is done by first, returning to the Jigsaw homepage where the session is located. Then, you will have to click the “Edit Session” button under the session that you want to add assets to. From there, you can go the third tab, called “Assets”, and move the desired assets into the session. Following that, you can go back to your active session and refresh the session assets from the Global Attendee Menu.


Can proprietary file formats be used with Jigsaw?

Accepted file formats are:

  • Audio: mp3
  • Document: .csv, .pdf, .doc, .docx, .xls, .xlsx, .xlsm, .numbers, .pages
  • Image: .gif, .jpg, .jpeg, .png, .tif, .tiff
  • Presentation: .ppt, .pptx, .key
  • Video: .asf, .avi, .flv, .m4v, .mov, .mp4, and .wmv


Are PowerPoints considered assets?

Yes. An asset is any file used within a Jigsaw session.


Is there a character length max for naming the asset?

Yes – 200 characters.


If you delete an asset, does it delete it company-wide as well?

If the asset was shared at a Company level, yes. However, if the asset is private, no.


Can you search for Assets?

Yes. You can narrow you search by selecting the filter icon next to each filter in the Asset Manager. You can search by name, type, uploaded date, user, and size.




I cannot hear an attendee speak when they access the mic? Or their web cam is frozen?

This is most likely a connection issue on the attendee's end. Have the attendee refresh their media connection by clicking on their name in the Attendee List then selecting Refresh Media Connection under Other Tools.


If a host puts webcams on, can attendees turn it off?

Yes, attendees can turn off their webcam. When they do, the webcam icon next to their name in the attendee window with be grey. Hosts can enable and disable webcams, but do not have the ability to force them on due to privacy and security concerns.


Can a host turn a webcam off?

Yes. Hosts can enable and disable webcams.


Instead of viewing the attendees webcam, can we see attendees’ screens?

The attendees screen can only be seen if they have been given the necessary privileges and choose to share their screen in Pane 2.


How does a host/presenter stop an attendee from talking?

It is possible for the host to enable and disable the mic. The host can click on the attendee's name then click Close Microphone or to disable all microphones, click the Global Attendee Options menu and click Disable Mics.



Breakout Rooms (BOR)

How many breakout rooms can you have at one time?

Right now, 20 is the limit. We are in the process of expanding this number.


How do you move students to breakout rooms?

Breakout rooms are found in the Global Attendees Menu which is the downward pointing arrow in the attendee window. “Manage Breakout Rooms” is under the category of “Other Tools”.


With breakout rooms, can students move themselves between the rooms?

They can only move themselves back to the main room from a breakout room. They can not move themselves into a breakout room, only the host can move them from room to room.


Will all attendees be able to use their webcam at the same time in breakout rooms for testing?

Yes. The student’s webcam can be active while in a breakout room.


How do you name BOR’s differently?

After selecting “Manage Breakout Rooms” from the Global Attendee Options, you will be taken to a new window. After changing the number of rooms to your preference, you can name the rooms in the next box.




Are you able to know who wrote or typed what?

Yes. It’s listed in the main room of the chat box.


What about if they aren’t participating in the session, but they are chatting in the chat box. Does that count as participating?

Yes, it counts.


Can teachers see all private chats?



Can we see what an attendee has deleted in the chat?

Yes. Deleted messages will appear in the chat report that populates following the end of the session.


Can you see the direct chat history for the entire class at one time?

Yes, through the Direct Chat report you can see all the messages at once. Also, from inside the session, you can pull each chat transcript from the user’s individual attendee options.


Do reports include all group and private chats?



Are deleted chat messages recorded somewhere?

Yes, all chat messages are stored in the "Group Chat" or "Direct Chat" reports.


Can the moderator monitor the private chat?

Yes, the host can pull the transcript from the direct messages through the reports or from inside the session via the gear icon.




How do I remove the laughing emoji?

You can use "Clear Feedback" found under the Global Attendee Options or click on the feedback as a host to clear it individually.


Can a student/person raise their hand?

Yes. This is done by selecting the smiling emoji at the bottom of your session.


What happens when an attendee raises their hand?

Along with a sound effect within the session, there will be a hand icon next to that attendee’s name.



Host/Admin Tools

Is there the ability to step away (student goes to restroom, etc)?



If a room check is sent and a student is “away” will it log them out?



If the admin is invited to all sessions so they can go in for observations throughout the year, is there an easy way for those admin to see sessions since they will be invited to so many each week?

Yes, there is a way to pull that information as the admin – there is an impersonation feature that we can turn on for the account.


Can you change someone’s role after they’ve logged in?

Yes. Hosts and Co-presenters can.


Is there a way for administration to monitor student attendance using their Student ID number?



In the presentation, are notes imported from Powerpoint or do you have to type them in Jigsaw?

They are imported when you upload the Powerpoint presentation.


Can the panes be rearranged? So that the whiteboard is at the top and the presentation is at the bottom?

At this time, the panes cannot be rearranged in that way. It is possible to change the sizes of the panes but not change what each pane displays.




Where are recordings saved?

Recordings are saved under the “Recorded” tab of your homepage after signing in.


Can each individual open session be recorded?



During the recording, do the names show?



Can you pause the recording?

Not at this time. When you stop the recording and start it again, it starts a new recording.


Can you see who watched the recordings?

This feature is not available as of now.


Is the recording stopped if the presenter is kicked from class?

The recording will be stopped when the presenter leaves and will resume when the presenter comes back.




Can you pull a report that shows who did and did not click during a room check?

Yes, you can pull a report for it.


What format are reports in? (Specifically, the Chat Report)

The Chat Report can be exported in any the following file formats:

  • Crystal Reports (RPT)
  • PDF
  • Microsoft Excel (97-2003)
  • Microsoft Excel (97-2003) Data Only
  • Microsoft Excel Workbook Data-Only
  • Microsoft Word (97-2003)
  • Microsoft Word (97-2003) – Editable
  • Rich Text format (RTF)
  • Character separated Values (CSV)
  • XML.




Is there a maximum number of participants that can be in one session?



If you’re co-teaching, can there be more than one host for a session?

The creator of the session will have the title of host. However, there can be a co-presenter. A co-presenter can lead presentations and act as a co-teacher.


How do we (as admins) cancel a session?

Sessions can be cancelled by clicking the blue “Edit Session” button under the session that you want to cancel. That button will take you to the details section of that session. In the top right corner, next to the “Join Session” button, is the button to “Cancel Session”.


If we teach four classes, do we create separate sessions? Do they stay open?

Yes, creating four separate sessions is encouraged. They are set as “open” when creating the session so that the link to join stays the same for the attendees. The sessions can be set to where attendees can only join when the host is currently in the session.


Can attendees log in at any time if you use the “Open” class option?

You can set up your session to be “Live” which means that students/attendees can only join when the presenter/host is already in the session.


If we have the same group of attendees every Monday, Tuesday, and Thursday in the same session, do we use recurring sessions?

It is recommended to set up a Live > Open session for this group so there is only one link to get in to the session.  Recurring will have a new session for each day each week.


What does it mean when a name turns orange in the attendee list?

This means that person is experiencing a connection issue.



System Requirements

Is there a preferred browser?

Google Chrome and Firefox are the required browsers.


Where are the audio settings?

The audio settings are under the gear icon next to your name in the attendee pane.




If students go away from group to own whiteboard, can that be saved work?

Yes, they can save the whiteboard as a PDF.


If you allow students to insert images, can they just insert anything or is there a restriction?

They can insert anything if the whiteboard is unlocked for them.


Can the Host or teacher see the contents of an attendees/students "My Whiteboard"?

No, My Whiteboard is personal to each session attendee.




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