Screen Sharing as a Host or Co-Host

Screen Sharing in Jigsaw

Screen Share is a feature that allows you to share information from your computer with all session attendees. With Jigsaw's Screen Sharing capabilities, you could:

  • Desktop Share
  • Application Share
  • Audio in Screen Sharing
  • Show My Screen Share
  • Share One or Multiple* Screens
  • Remote Access

 

*Note: Multiple Screen Share is an add-on feature that must be requested by your company administrator. Further details will be provided upon request by your administrator.

 

 


 

 


Q: Can attendees share their desktops?

A: Yes, if the Host or Co-Host invites an attendee to share.

 

Q: Where do attendees see a desktop or application that is shared?

A: Attendees see a shared desktop or application in Pane 2. They will need to maximize Pane 2 and, depending upon the size of each user's screen, they may also minimize the right side bar for more viewing area.

 

Q: If I am using Server Side Recording (SSR) and “sharing”, will that be viewable in the recording?

A: Yes, however the person who is “sharing” their desktop must maximize Pane 2 and collapse the right side bar so that the entire screen is picked up in the recording.

 

 


Screen Share Requirements

In order to use the Screen Share tool, you must install the following component:

  • Jigsaw App

 

 


Screen Sharing via Browser

It is still possible to screen share in Jigsaw using only the browser (without installing the Jigsaw App).  You will not have such functions as Remote Access, Copy/Paste to Whiteboard, or Insert Screenshot from Pane 2 to Whiteboard.

1. Choose Screen Sharing

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

3. Depending on your browser, you may get an Alert requesting you to install the Jigsaw App or update the existing App.  If this appears, click Do Not Add or Do Not Update.  To get this to work properly, you may need to remove any current version of the Jigsaw App that is on your computer.  See the How to Uninstall the Jigsaw App instructions.

DoNotaddappaddnow.jpg

DoNotAddApp.png

 

OR

If your browser does not offer that alert, you will have the option to select My Desktop or Application.

BrowserSS.png

 

4.  Next, you will select the Desktop or Application to share and click Share.

Allow.png

 

 


How to Install the Jigsaw App from within the Session (Windows)

You can also install from within the Session.  For instructions on how to complete those steps, visit How to Install the Jigsaw App article.

To save time and prepare for your session, you can also install the Jigsaw App from the Test My Computer screen before your session.  Visit How to Install the Jigsaw App.

 

 


How to Uninstall the Jigsaw App (Windows)

 

To uninstall the Jigsaw App from your Windows or Mac computer, review this information:  Uninstalling the Jigsaw App.

 

 


Screen Share Features

Desktop Sharing

1. The Host or Co-Host is able to share his screen or invite others to share theirs by choosing Screen Share.

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

ScreenSharingWelcome.png

 

3. To share your desktop, select the Desktops tab (it should be selected by default). If you have dual monitors, select the monitor you wish to share. Then, click the green Share.

Desktops.png

 

4. Click Close.

Close.png

 

5. You will see the message "You are now sharing your screen with Everyone" in Pane 2. Screen share is now active.

Sharine_w_Everyone.png

 

6. To stop sharing your screen, click Manage Sharing found in the middle of the Pane 2 heading.

Manage_Sharing.png

 

7. Click Stop Sharing.

StopSharing.png

 

 


Application Sharing

The Host or Co-Host is able to share a single application found on their computer by choosing application sharing.

Here are the steps to application share.

1. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

2. To share your application, select the Applications tab. Choose the application you would like to share with everyone. Then, click the green Share.

chooseApp.png

 

3. Click Close.

CloseApp.png

 

You will see the message "You are now sharing your screen with Everyone" in Pane 2. Screen share is now active.

Sharine_w_Everyone.png

 

4. To stop sharing your screen, click Manage Sharing found in the middle of the Pane 2 heading.

Manage_Sharing.png

 

5. Click Stop Sharing.

StopApp.png

 

 


Audio in Screen Sharing (COMING SOON)

Please Note:  This feature will only be available for Presenters using Windows OS when released.

For audio to be heard by attendees when screen sharing, the user screen sharing will check the box next to Include Audio. 

ScreenSharingAudioSettings.png

 


Show My Screen Sharing

In Jigsaw 5, the person who is sharing their screen now has the ability to see the content that they are sharing in Pane 2.

1. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

2. Click Share.

Note: You can choose either desktop or application share.

Share2.png

 

3. Click Close.

Close.png

 

4. Click Show My Screen Sharing.

Show_My_Screen_Sharing.png

 

5. The sharer will now see what they are sharing in Pane 2.

SS.png

 

 


Hide "Show My Screen Sharing"

Click "hide" on lower left corner of Pane 2 to hide the sharer's screen.

hide.png

 

 


Using One or Multiple Screen Shares

Note: Multiple Screen Share is an add on feature that must be requested by your company administrator. Further details will be provided upon request by your Account Manager or Sales.

1. The Host or Co-Host must move to Pane 2 > Screen Sharing. When this happens, all attendees will see the "Waiting for Screen Share to begin." message.

Screen_Sharing_in_Session.png

 

2. In order to invite an attendee to share their screen, the Host or Co-Host must locate that name in the attendee list. Click the gear icon Gear.png and select "Unlock Screen Share".

Unlock_Screen_Share.png

 

3. Choose who should see the sharer's screen.

Host_or_Everyone.png

Note: If the Host or Co-Host selects the "Host and Co-Presenter only" option, then the Attendee's screen will be shared privately with just the Host and Co-Host only.

 

4. Only attendees who have been invited to share their screen will see the white "Screen Sharing" SS_button.png button. They will also see the "Welcome to Screen Share" message. Click "Share" and then follow your browser's prompts for sharing.

aTTendeeShare.png

 

The Sharer will see the following message once they click the white Screen Sharing button if sharing with Host and Co-Presenter only is selected.

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

Host_and_Co-P_only.png

 

When the screen shared is seen only to the Host and Co-Presenter, all other viewers will see this message.

If the Host or Co-Host selects the "Everyone" option, then the attendee's screen will be shared with all participants in the session. The Sharer will see the following message for this option.

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

Everyone.png

 

 


Multiple Screen Share View

To add more screen shares, unlock sharing for each individual attendee.

Multiple_Screens.png

 

 


Zoom In/Out

To zoom for greater clarity, click then drag the zoom controller.

ZoomController.png

 

When multiple screen shares are running (4 or more), users may view in grid or filmstrip views.

 

 


Filmstrip View

You can view the screens in a film strip view.

FilmStripScreenShare.png

 

 


Grid View

You can switch between film strip view and grid view.

SwitchView.png

 

Grid View

Grid_View.png

 

 


Full Screen View

When multiple screen shares are running, users may view each individual sharer's screen in full screen view.

Click on the "Full Screen" icon full_screen_icon.png on the lower left hand corner of the sharer's screen.

Click_Full.png

 

Full Screen View is now active. The other sharer's screen will become hidden.

full_screen_mode.png

 

Exit Full Screen View

To exist full screen and "unhide" the other screens that are sharing, click the "Exit Full Screen" icon ExitFullScreenShare.png.

ExitFullScreenAction.png

 

 


Remote Access

The Remote Access feature allows participants to access other user's computers via Pane 2. The Host or Co-Host can gain remote access to an attendee’s computer or an attendee could gain remote access to the Presenter’s computer. If you do not have Remote Access, please let your Account Manager know so they can turn it on for you.

1. Locate the attendee whose desktop you want to control remotely and unlock screen share.

UL_remote.png

 

2. The attendee will need to share their desktop by clicking the green "Share" button.

shaare2remote.png

 

3. To allow remote access to the Host or Co-Host, the attendee should select the name of the person and then click the green “Give Remote Access” button. Click "Close".

Give_Remote_Access.png

 

4. The person, whom access has been given, is prompted with a remote access message. Click "Yes".

Jigsaw_take_control.png

 

Note for Mac Users:  When using Remote Access, Mac Users have to ALLOW the Jigsaw App in their accessibility settings.

This message will appear when giving access to the Mac User's computer.

GivingAccess.png

 

To get to these Accessibility Features, go to: Security & Privacy > Unlock > Accessibility > Add the JigsawApp

remoteaccess2.png

 

5. Once remote access has been given, the person who gave the access will see the "Give Remote Access" button in red and the red “Stop Sharing” button.

GiveAccessRed.png

 

Remote Access is now active. Click "Close" to continue remote access of user's computer.

 

Remote Sharing can be stopped two ways:

1. The person who has remote control may stop by clicking "Release Remote Access" denoted by a "X" in the right corner of Pane 2.

XRemoteAccess.png

 

2. The person who has allowed control can click the red "Stop Sharing" button to release access.

Stop_Sharing.png

 

 


Jigsaw Extension

Jigsaw's Chrome Extension for Desktop Sharing is no longer required to screen share. You can remove that from your extensions. The extension is now optional.

 

How to Install the Jigsaw Extension (Optional)

If you ever find a situation when Screen Sharing is not working for you, and all you need to do is share your screen (i.e. no need to use Remote Access, Copy & Paste to the Whiteboard, or Insert Screenshot from Pane 2 to the Whiteboard), then you can install the Extension for Screen Sharing purposes.

1. Click the Chrome menu in the upper right corner of the browser.

2. Select More Tools.

3. Click Extensions.

BrowserOptions.jpg

 

4. Click the Extension menu in the upper left corner.

ExtensionMenu.jpg

 

5. Click Open Chrome Web Store at bottom of panel.

OpenWebStore.jpg

 

6. In the search box, type Jigsaw Desktop Sharing.

7. Click Add to Chrome when the app appears.

extensionsandthemes.jpg

 

8. Choose Add Extension

AddExtension.jpg

 

9. Once added, you will receive a confirmation.

ExtensionConfirmation.jpg

 

 


How to Uninstall the Jigsaw Extension

 

If you used Jigsaw prior to Jigsaw 5, you can remove the Extension from your computer.

1. Go to the Chrome Menu>More Tools>Extensions.

BrowserOptions.jpg

 

2. Click Remove to uninstall the extension.

RemoveExtension.png

 

 

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