J5 - Screen Sharing (Presenter)

 

 

 

 

 


 

Screen Share is a feature that allows you to share information from your computer with all session attendees. With Jigsaw's Screen Sharing capabilities, you could:

 

  • Desktop Share
  • Application Share
  • Show My Screen Share
  • Share One or Multiple* Screens
  • Remote Access

 

 

 

*Note: Multiple Screen Share is an add on feature that must be requested by your company administrator. Further details will be provided upon request by your administrator.

 

 

 

Q: Can attendees share their desktops?

 

A: Yes, if the current Presenter invites an attendee to share.

 

 

 

Q: Where do attendees see a desktop or application that is shared?

 

A: Attendees see a shared desktop or application in Pane 2. They will need to maximize Pane 2 and, depending upon the size of each user's screen, they may also minimize the right side bar for more viewing area.

 

 

 

Q: If I am using Server Side Recording (SSR) and “sharing”, will that be viewable in the recording? (Coming Soon)

 

A: Yes, however the person who is “sharing” their desktop must maximize Pane 2 and collapse the right side bar so that the entire screen is picked up in the recording.

 

 

 

 

 


 

Screen Share Requirements  

 

In order to use the Screen Share tool, you must install the following component:

 

  • Jigsaw App

 

 

 

 

 


 

How to Install the Jigsaw App from within the Session (Mac)

 

1. Choose "Screen Sharing".

 

SelectScreenSharing.png

 

 

 

2. Click on the white SS_button.png Start Sharing button.

 

 

 

ScreenSharingWelcome.png

 

 

 

3. The loading message will appear.

 

ScreenSharingLoading.png

 

 

 

4. Click Add Now and wait for download to complete.

 

AddNow.png

 

 

 

5. Run the downloaded file from your browser downloads by clicking the file name.

 

DownloadComplete.png

 

6.  The opening process will begin.

AppOpening.png

 

7.  You may be presented with a security message.  Click Open.

securitymessage.png

 

8. Continue with the Installation process.

AppInstall.png

 

9. A progress bar will show you the status of the installation.

ProgressBar.png

 

10. Once the installation is complete, click DoneClose the App window, then click OK.

InstallComplete.png

 

 

 

11. Click on the white SS_button.png Start Sharing button to begin Screen Sharing.

 

Start_Sharing.png

 

12. Select Always open these types of links in the associated app and then choose Open JigsawApp.app.

AlwaysOpen.png

 

 

 

13. Choose Desktops or Applications and then the Share button to begin sharing.

 

Share.png

 

 

 

 

 

 


 

How to Install the Jigsaw App from within the Session (Windows)

 

1. Choose Screen Sharing.

 

Screen_Sharing_in_Session.png

 

 

 

2. Click on the white SS_button.png Start Sharing button.

 

 

 

Start_Sharing.png

 

 

 

3. Click Add Now and wait for download to complete.

 

AddNow.png

 

 

 

4. Locate downloaded file. Click Ok.

 

dl_j5.png

 

 

 

5. Double click jigsawapp.exe.

 

j5_exe.png

 

 

 

6. Click Run.

 

Clickrun.png

 

 

 

7. Click Next.

 

ClickNext.png

 

 

 

8. Wait until progress bar is complete.

 

InstallingJigsawApp.png

 

 

 

9. Click Finish and return back to the session.

 

Finish.png

 

 

 

10. Click on the white SS_button.png Start Sharing button.

 

Start_Sharing.png

 

 

 

11. Choose Desktops or Applications and then the Share button to begin sharing.

 

Share.png

 

 

 

 

 


 

How to Uninstall the Jigsaw Extension

 

If you used Jigsaw prior to Jigsaw 5, you will need to remove the previous version of the Extension from Chrome.

 

1. Go to the Chrome Menu > More Tools > Extensions.

 

browserextentions.png

 

 

 

 

 

2. Click Remove to uninstall the extension.

 

RemoveExtension.png

 

 

 

 

 

 

 


 

How to Uninstall the Jigsaw App (Windows)

 

If you used Jigsaw prior to Jigsaw 5, you will want to remove the Jigsaw App from your computer.

 

1. Go to Control Panel > Program and Features. Locate the Jigsaw App under the name column.

 

jigsaw_app_uninstall.png

 

 

 

2. Highlight the name Jigsaw App and click Uninstall.

 

Uninstall_button.png

 

 

 

3. Click Uninstall.

 

UnJA.png

 

 

 

4. Click Finish.

 

FinJA.png

 

 

 

The Jigsaw App will be removed from the PC.

 

Uninstall completed. 

 

 

 

 

 


 

How to Uninstall the Jigsaw App (Mac)

 

If you used Jigsaw prior to Jigsaw 5, you will want to remove the Jigsaw App from your computer.

 

1. Open Finder and then Choose the Go menu. Click on Go to Folder (or hit Command+Shift+G).

 

 

 

 

2. Type the following “~/Library/Application Support/Virtual Learning/Uninstall" and Click on Go.

 

 

 

 

3. Double-click on Uninstall.

 

UniMac.png

 

 

 

4.Click Uninstall.

 

 

 

 

5. Click Done.

 

 

 

 

 

 


 

Screen Share Features

 

Desktop Sharing

 

1. The current Presenter is able to share his screen or invite others to share theirs by choosing Screen Sharing.

 

Screen_Sharing_in_Session.png

 

 

 

2. Click on the white SS_button.png Start Sharing button.

 

Start_Sharing.png

 

 

 

3. To share your desktop, select the Desktops tab (it should be selected by default). If you have dual monitors, select the monitor you wish to share. Then, click the green Share

 

Desktops.png

 

 

 

4. Click Close.

 

Close.png

 

 

 

5. You will see the message You are now sharing your screen with Everyone in Pane 2. Screen share is now active.

 

Sharine_w_Everyone.png

 

 

 

6. To stop sharing your screen, click Manage Sharing found in the middle of Pane 2.

 

Manage_Sharing.png

 

 

 

7. Click Stop Sharing.

 

StopSharing.png

 

 

 

 

 


 

Application Sharing

 

The current Presenter is able to share a single application found on their computer by choosing, application sharing.

 

Here are the steps to application share.

 

1. Click on the white SS_button.png Start Sharing button.

 

Start_Sharing.png

 

 

 

2. To share your application, select the Applications tab. Choose the application you would like to share with everyone. Then, click the green Share.

 

chooseApp.png

 

 

 

3. Click "Close".

 

CloseApp.png

 

 

 

You will see the message "You are now sharing your screen with Everyone" in Pane 2. Screen share is now active.

 

Sharine_w_Everyone.png

 

 

 

4. To stop sharing your screen, click "Manage Sharing" found in the middle of Pane 2.

 

Manage_Sharing.png

 

 

 

5. Click "Stop Sharing".

 

StopApp.png

 

 

 

 

 


 

Show My Screen Sharing

 

In Jigsaw 5, the person who is sharing their screen now has the ability to see the content that they are sharing in Pane 2.

 

1. Click on the white SS_button.png "Start Sharing" button.

 

Start_Sharing.png

 

 

 

2. Click "Share".

 

Note: You can choose either desktop or application share.

 

Share2.png

 

 

 

3. Click "Close".

 

Close.png

 

 

 

4. Click "Show My Screen Sharing".

 

Show_My_Screen_Sharing.png

 

 

 

5. The sharer will now see what they are sharing in Pane 2.

 

SS.png

 

 

 

Hide "Show My Screen Sharing"

 

Click "hide" on lower left corner of Pane 2 to hide the sharer's screen.

 

 

 

hide.png

 

 

 

 

 


 

Using One or Multiple Screen Shares

 

Note:Multiple Screen Share is an add on feature that must be requested by your company administrator. Further details will be provided upon request by your Account Manager or Sales.

 

1. The Host or Co-Presenter must move to Pane 2 > Screen Sharing. When this happens, all attendees will see the "Waiting for Screen Share to begin." message.

 

Screen_Sharing_in_Session.png

 

 

 

2. In order to invite an attendee to share their screen, the Host or Co-Presenter must locate that name in the attendee list. Click the gear icon Gear.png and select "Unlock Screen Share".

 

Unlock_Screen_Share.png

 

 

 

3. Choose who should see the sharer's screen.

 

Host_or_Everyone.png

 

 

 

Note: If the Host or Co-Presenter selects the "Host and Co-Presenter only" option, then the Attendee's screen will be shared privately with just the Host and Co-Presenter.

 

4. Only attendees who have been invited to share their screen will see the white "Screen Sharing" SS_button.png button. They will also see the "Welcome to Screen Share" message. Click "Share" and then follow your browser's prompts for sharing.

 

aTTendeeShare.png

 

 

 

The Sharer will see the following message once they click the white Screen Sharing button if sharing with Host and Co-Presenter only is selected.

 

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

 

Host_and_Co-P_only.png

 

 

 

When the screen shared is seen only to the Host and Co-Presenter, all other viewers will see this message.

 

If the Host or Co-Presenter selects the "Everyone" option, then the attendee's screen will be shared with all participants in the session. The Sharer will see the following message for this option.

 

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

 

Everyone.png

 

 

 

 

 


 

Multiple Screen Share View

 

To add more screen shares, unlock sharing for each individual attendee (Steps to unlock screen share here ADD HYPERLINK ).

 

Multiple_Screens.png

 

 

 

 

 


 

Zoom In/Out

 

To zoom for greater clarity, click then drag the zoom controller.

 

ZoomController.png

 

 

 

When multiple screen shares are running (4 or more), users may view in grid or filmstrip views.

 

 

 

 

 


 

Filmstrip View

 

You can view the screens in a film strip view.

 

FilmStripScreenShare.png

 

 

 

 

 


 

Grid View

 

You can switch between film strip view and grid view.

 

SwitchView.png

 

 

 

Grid View

 

Grid_View.png

 

 

 

 

 


 

Full Screen View

 

When multiple screen shares are running, users may view each individual sharer's screen in full screen view.

 

Click on the "Full Screen" icon full_screen_icon.png on the lower left hand corner of the sharer's screen.

 

Click_Full.png

 

 

 

Full Screen View is now active. The other sharer's screen will become hidden.

 

full_screen_mode.png

 

 

 

Exit Full Screen View

 

To exist full screen and "unhide" the other screens that are sharing, click the "Exit Full Screen" icon ExitFullScreenShare.png.

 

ExitFullScreenAction.png

 

 

 

 

 


 

Remote Access

 

 

 

The Remote Access feature allows participants to access other user's computers via Pane 2. The Presenter can gain remote access to an attendee’s computer or an attendee could gain remote access to the Presenter’s computer. If you do not have Remote Access, please let your Account Manager know so they can turn it on for you.

 

1. Locate the attendee whose desktop you want to control remotely and unlock screen share.

 

UL_remote.png

 

 

 

2. The attendee will need to share their desktop by clicking the green "Share" button.

 

shaare2remote.png

 

 

 

3. To allow remote access to the presenter, the attendee should select the name of the person and then click the green “Give Remote Access” button. Click "Close".

 

Give_Remote_Access.png

 

 

 

4. The person, whom access has been given, is prompted with a remote access message. Click "Yes".

 

 

 

Jigsaw_take_control.png

 

 

 

5. Once remote access has been given, the person who gave the access will see the "Give Remote Access" button in red and the red “Stop Sharing” button.

 

GiveAccessRed.png

 

 

 

Remote Access is now active. Click "Close" to continue remote access of user's computer.

 

 

 

Remote Sharing can be stopped two ways:

 

1. The person who has remote control may stop by clicking "Release Remote Access" denoted by a "X" in the right corner of Pane 2.

 

XRemoteAccess.png

 

 

 

2. The person who has allowed control can click the red "Stop Sharing" button to release access.

 

Stop_Sharing.png

 

 

 

 

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