J5 - Screen Sharing (Presenter)

Screen Sharing in Jigsaw

Screen Share is a feature that allows you to share information from your computer with all session attendees. With Jigsaw's Screen Sharing capabilities, you could:

  • Desktop Share
  • Application Share
  • Show My Screen Share
  • Share One or Multiple* Screens
  • Remote Access

 

*Note: Multiple Screen Share is an add on feature that must be requested by your company administrator. Further details will be provided upon request by your administrator.

 

 


 

 


Q: Can attendees share their desktops?

A: Yes, if the current Presenter invites an attendee to share.

 

Q: Where do attendees see a desktop or application that is shared?

A: Attendees see a shared desktop or application in Pane 2. They will need to maximize Pane 2 and, depending upon the size of each user's screen, they may also minimize the right side bar for more viewing area.

 

Q: If I am using Server Side Recording (SSR) and “sharing”, will that be viewable in the recording?

A: Yes, however the person who is “sharing” their desktop must maximize Pane 2 and collapse the right side bar so that the entire screen is picked up in the recording.

 

 


Screen Share Requirements

In order to use the Screen Share tool, you must install the following component:

  • Jigsaw App

 

 


Screen Sharing via Browser

It is still possible to screen share in Jigsaw using only the browser (without installing the Jigsaw App).  You will not have such functions as Remote Access, Copy/Paste to Whiteboard, or Insert Screenshot from Pane 2 to Whiteboard.

1. Choose Screen Sharing

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

3. Depending on your browser, you may get an Alert requesting you to install the Jigsaw App or update the existing App.  If this appears, click Do Not Add or Do Not Update.  To get this to work properly, you may need to remove any current version of the Jigsaw App that is on your computer.  See the How to Uninstall the Jigsaw App instructions.

DoNotaddappaddnow.jpg

DoNotAddApp.png

 

OR

If your browser does not offer that alert, you will have the option to select My Desktop or Application.

BrowserSS.png

 

4.  Next, you will select the screen/window to share and click Allow.

AllowSS.png

 

 


How to Install the Jigsaw App from within the Session (Windows)

1. Choose Screen Sharing.

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

3. Click Add Now and wait for download to complete.

AddNow.png

 

4. Locate downloaded file.

DownloadComplete2.jpg

 

5. Click jigsawapp.exe located at the bottom of the window or Double click jigsawapp.exe in the Downloads folder.

appinJigsawwindow.jpg

appinfolder.jpg

 

6. Click Next.

step1.jpg

 

7. Wait until progress bar is complete.

step2.jpg

 

8. Click Finish and return back to the session.

step3.jpg

 

9. Return to the Download Complete message and click Ok.

DownloadComplete.jpg

 

10. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

11. Check the box to always open

step4.jpg

 

12. Choose Desktops or Applications and then the Share button to begin sharing.

step5.jpg

 

13. Pane 2 will then display a message that you are screen sharing.

step7.jpg

 

 


How to Install the Jigsaw App from within the Session (Mac)

1. Choose Screen Sharing.

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

ScreenSharingWelcome.png

 

3. The Screen Share loading message will appear.

ScreenSharingLoading.png

 

4. The Jigsaw App Alert message will appear. Click Add Now and wait for download to complete.

AppAlert.png

 

5. Once the download is complete, locate downloaded file. Run the downloaded file from your browser downloads by clicking the file name (jigsawapp.dmg).

DownloadComplete.png

 

6. The Opening install process will begin.

AppOpening.png

 

7. You may see a security message. Select Open.

securitymessage.png

 

8. Continue with the Installation.

AppInstall.png

 

9. A progress bar will appear.

ProgressBar.png

 

10. Click Done, close the App Window, and click Ok.

InstallComplete.png

 

11. Click on the white SS_button.png Start Sharing button.

ScreenSharingWelcome.png

 

12. Check Always open these types of links in the associated app. Then click OpenJigsawApp.app.

AlwaysOpen.png

 

13. Choose Desktops or Applications and then the Share button to begin sharing.

SelectSharingScreen.png

 

 


How to Uninstall the Jigsaw App (Windows)

1. Click Start > Go to Settings.

StartMenu.jpg

 

2. Click on Apps to view the installed Applications.

Apps.jpg

 

3. Type Jigsaw in the search field. 

4. Click on the Jigsaw App when it appears. 

5. Click Uninstall.

Uninstall.jpg

 

6. Click Uninstall again.

Uninstall2.jpg

 

7. Click Uninstall one more time to confirm removal of the app.

Uninstall3.jpg

 

8. Click Finished.  The Jigsaw App will be removed from the PC.

Finish.jpg

 

 


How to Uninstall the Jigsaw App (Mac)

1. Open Finder and then Choose the Go menu. Click on Go to Folder( or hit Command+Shift+G).

 

2. Type the following ~/Library/Application Support/Virtual Learning/Uninstall and Click on Go.

 

3. Double-click on Uninstall.

UniMac.png

 

4. Click Uninstall.

 

5. Click Done.

 

 


Screen Share Features

Desktop Sharing

1. The current Presenter is able to share his screen or invite others to share theirs by choosing Screen Share.

SelectScreenSharing.png

 

2. Click on the white SS_button.png Start Sharing button.

ScreenSharingWelcome.png

 

3. To share your desktop, select the Desktops tab (it should be selected by default). If you have dual monitors, select the monitor you wish to share. Then, click the green Share.

Desktops.png

 

4. Click Close.

Close.png

 

5. You will see the message "You are now sharing your screen with Everyone" in Pane 2. Screen share is now active.

Sharine_w_Everyone.png

 

6. To stop sharing your screen, click Manage Sharing found in the middle of the Pane 2 heading.

Manage_Sharing.png

 

7. Click Stop Sharing.

StopSharing.png

 

 


Application Sharing

The current Presenter is able to share a single application found on their computer by choosing application sharing.

Here are the steps to application share.

1. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

2. To share your application, select the Applications tab. Choose the application you would like to share with everyone. Then, click the green Share.

chooseApp.png

 

3. Click Close.

CloseApp.png

 

You will see the message "You are now sharing your screen with Everyone" in Pane 2. Screen share is now active.

Sharine_w_Everyone.png

 

4. To stop sharing your screen, click Manage Sharing found in the middle of the Pane 2 heading.

Manage_Sharing.png

 

5. Click Stop Sharing.

StopApp.png

 

 


Show My Screen Sharing

In Jigsaw 5, the person who is sharing their screen now has the ability to see the content that they are sharing in Pane 2.

1. Click on the white SS_button.png Start Sharing button.

Start_Sharing.png

 

2. Click Share.

Note: You can choose either desktop or application share.

Share2.png

 

3. Click Close.

Close.png

 

4. Click Show My Screen Sharing.

Show_My_Screen_Sharing.png

 

5. The sharer will now see what they are sharing in Pane 2.

SS.png

 

 


Hide "Show My Screen Sharing"

Click "hide" on lower left corner of Pane 2 to hide the sharer's screen.

hide.png

 

 


Using One or Multiple Screen Shares

Note: Multiple Screen Share is an add on feature that must be requested by your company administrator. Further details will be provided upon request by your Account Manager or Sales.

1. The Host or Co-Presenter must move to Pane 2 > Screen Sharing. When this happens, all attendees will see the "Waiting for Screen Share to begin." message.

Screen_Sharing_in_Session.png

 

2. In order to invite an attendee to share their screen, the Host or Co-Presenter must locate that name in the attendee list. Click the gear icon Gear.png and select "Unlock Screen Share".

Unlock_Screen_Share.png

 

3. Choose who should see the sharer's screen.

Host_or_Everyone.png

Note: If the Host or Co-Presenter selects the "Host and Co-Presenter only" option, then the Attendee's screen will be shared privately with just the Host and Co-Presenter.

 

4. Only attendees who have been invited to share their screen will see the white "Screen Sharing" SS_button.png button. They will also see the "Welcome to Screen Share" message. Click "Share" and then follow your browser's prompts for sharing.

aTTendeeShare.png

 

The Sharer will see the following message once they click the white Screen Sharing button if sharing with Host and Co-Presenter only is selected.

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

Host_and_Co-P_only.png

 

When the screen shared is seen only to the Host and Co-Presenter, all other viewers will see this message.

If the Host or Co-Presenter selects the "Everyone" option, then the attendee's screen will be shared with all participants in the session. The Sharer will see the following message for this option.

Note: If the sharer decides to click "Show My Screen Sharing, they will then see what is being shared.

Everyone.png

 

 


Multiple Screen Share View

To add more screen shares, unlock sharing for each individual attendee (Information on how to unlock Screen Sharing is on the J5 - Attendee List:  Attendee Settings page).

Multiple_Screens.png

 

 


Zoom In/Out

To zoom for greater clarity, click then drag the zoom controller.

ZoomController.png

 

When multiple screen shares are running (4 or more), users may view in grid or filmstrip views.

 

 


Filmstrip View

You can view the screens in a film strip view.

FilmStripScreenShare.png

 

 


Grid View

You can switch between film strip view and grid view.

SwitchView.png

 

Grid View

Grid_View.png

 

 


Full Screen View

When multiple screen shares are running, users may view each individual sharer's screen in full screen view.

Click on the "Full Screen" icon full_screen_icon.png on the lower left hand corner of the sharer's screen.

Click_Full.png

 

Full Screen View is now active. The other sharer's screen will become hidden.

full_screen_mode.png

 

Exit Full Screen View

To exist full screen and "unhide" the other screens that are sharing, click the "Exit Full Screen" icon ExitFullScreenShare.png.

ExitFullScreenAction.png

 

 


Remote Access

The Remote Access feature allows participants to access other user's computers via Pane 2. The Presenter can gain remote access to an attendee’s computer or an attendee could gain remote access to the Presenter’s computer. If you do not have Remote Access, please let your Account Manager know so they can turn it on for you.

1. Locate the attendee whose desktop you want to control remotely and unlock screen share.

UL_remote.png

 

2. The attendee will need to share their desktop by clicking the green "Share" button.

shaare2remote.png

 

3. To allow remote access to the presenter, the attendee should select the name of the person and then click the green “Give Remote Access” button. Click "Close".

Give_Remote_Access.png

 

4. The person, whom access has been given, is prompted with a remote access message. Click "Yes".

Jigsaw_take_control.png

 

Note for Mac Users:  When using Remote Access, Mac Users have to ALLOW the Jigsaw App in their accessibility settings.

This message will appear when giving access to the Mac User's computer.

GivingAccess.png

 

To get to these Accessibility Features, go to: Security & Privacy > Unlock > Accessibility > Add the JigsawApp

remoteaccess2.png

 

5. Once remote access has been given, the person who gave the access will see the "Give Remote Access" button in red and the red “Stop Sharing” button.

GiveAccessRed.png

 

Remote Access is now active. Click "Close" to continue remote access of user's computer.

 

Remote Sharing can be stopped two ways:

1. The person who has remote control may stop by clicking "Release Remote Access" denoted by a "X" in the right corner of Pane 2.

XRemoteAccess.png

 

2. The person who has allowed control can click the red "Stop Sharing" button to release access.

Stop_Sharing.png

 

 


Jigsaw Extension

Jigsaw's Chrome Extension for Desktop Sharing is no longer required to screen share. You can remove that from your extensions. The extension is now optional.

 

How to Install the Jigsaw Extension (Optional)

If you ever find a situation when Screen Sharing is not working for you, and all you need to do is share your screen (i.e. no need to use Remote Access, Copy & Paste to the Whiteboard, or Insert Screenshot from Pane 2 to the Whiteboard), then you can install the Extension for Screen Sharing purposes.

1. Click the Chrome menu in the upper right corner of the browser.

2. Select More Tools.

3. Click Extensions.

BrowserOptions.jpg

 

4. Click the Extension menu in the upper left corner.

ExtensionMenu.jpg

 

5. Click Open Chrome Web Store at bottom of panel.

OpenWebStore.jpg

 

6. In the search box, type Jigsaw Desktop Sharing.

7. Click Add to Chrome when the app appears.

extensionsandthemes.jpg

 

8. Choose Add Extension

AddExtension.jpg

 

9. Once added, you will receive a confirmation.

ExtensionConfirmation.jpg

 

 


How to Uninstall the Jigsaw Extension

 

If you used Jigsaw prior to Jigsaw 5, you can remove the Extension from your computer.

1. Go to the Chrome Menu>More Tools>Extensions.

BrowserOptions.jpg

 

2. Click Remove to uninstall the extension.

RemoveExtension.png

 

 

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