How to Unmute Attendee's Computer Mic That is Stuck

There are some instances when attendees are not able to "unmute" their computer microphones when returning to the Main Room from a Breakout Room. And, with the "muted" microphone icon, they will also see the green Push-to-Talk button.

 

 

This will occur if the Host closes the breakout room when attendee's computer microphone is set to "mute".

 

 

To "unmute" the attendee to correct this issue, the Host or Co-Presenter should "Turn Off Push-to-Talk" for that user and then "Tun On Push-to-Talk".

 

 

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