Virtual Learning App - Uninstall / Reinstall Tips

MAC Users

Go to Applications and Move to Trash the Virtual Learning folder

 

 

Go to Trash and Empty

 

Go to:  https://stream.jigsawinteractive.com/Conference/DownloadVLA and install the VLA.

 

 

 Look for the VirtualLearning .dmg file in your browser's downloads.

 

 

Open the downloaded file

 

Install Virtual Learning App

 

Open the file

 

Continue

 

Open Again

 

Your MAC login information

 

You Jigsaw Login Info

 

We suggest that MAC users keep the VLA in their dock for speedier access for future use.

 

WINDOWS USERS

Uninstall the Virtual Learning App from the Control Panel

 

You will also need to uninstall the Virtual Learning folder in OS > Program Files (x86) > Virtual Learning.

Choose Yes

 

Delete the folder

 

Confirm Yes

 

Once the folder is deleted, go to your Recycle Bin and delete it from there as well.

 

Now, you are ready to install the Virtual Learning App to your computer.

Go to:  https://stream.jigsawinteractive.com/Conference/DownloadVLA and install the VLA.

 

Look for the VirtualLearning .exe file in your browser's downloads.

Open the file and answer "Yes" to Adobe Air prompt.

The Virtual Learning App will load and open to the login page where you will need to enter your Jigsaw login credentials.

 

 

 

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