Resolving Constant Redirects When Launching Jigsaw Sessions

This article addresses the issue of constant redirects and a white screen when attempting to launch Jigsaw sessions, particularly on a new computer.

Users may experience a problem where attempting to launch a Jigsaw session results in constant URL redirects and a white screen. The problem typically occurs on new computers and can be caused by incorrect time settings or other software conflicts.

Solution: The issue was resolved by ensuring that the time and time zone settings on the new computer were set correctly. The authentication process for Jigsaw sessions relies on the correct time settings.

Steps to Resolve:

1. Verify Computer Time and Time Zone:
   • Ensure that the date, time, and time zone settings on the new computer are correct.
   • Incorrect time settings can cause authentication issues with Jigsaw sessions.

Detailed Steps:

1. Verify and Correct Time Settings:
   • Go to Settings > Time & Language > Date & Time.
   • Ensure that Set time automatically and Set time zone automatically are enabled.
   • Manually adjust the time and time zone if necessary to ensure they are correct.

Ensuring the correct time and time zone settings on the new computer resolves the issue of constant redirects and allows successful joining of Jigsaw sessions. If the issue persists, please contact Jigsaw Interactive Support for further assistance.