Overview

Jigsaw Interactive users may notice discrepancies between reported and actual session times for students. Reports may show shorter attendance than reality. This requires additional verification through class recordings. The discrepancy could be due to student devices entering sleep mode during sessions, which isn't counted as active time by Jigsaw Interactive.

Solution

The discrepancy between the reported session time and the actual session time in Jigsaw Interactive may be due to the student's device going into sleep mode during the session. Jigsaw Interactive does not count the time when the device is sleeping or locked as active time.

If you need to investigate this further, you should provide the following information to Jigsaw Interactive Support:

1. Session name
2. Session host email address
3. Session date and time
4. Student email address
5. Any discrepancies or anomalies noticed.
6. Desired output vs. actual output.

This will allow them to investigate the issue in more detail.

Summary

Discrepancies in reported session time in Jigsaw Interactive can occur due to the student's device going into sleep mode during the session. To resolve this, provide the necessary session details to Jigsaw Interactive Support for further investigation.

FAQ

1. What causes the discrepancy in reported session time in Jigsaw Interactive?
   The discrepancy can occur if the student's device goes into sleep mode during the session. Jigsaw Interactive does not count this as active time.