Excessive reCAPTCHA Prompts During Jigsaw Login

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Some users of Jigsaw have reported experiencing excessive and repetitive reCAPTCHA prompts during the login process. 


These prompts often involve picture verification scenarios that are grainy and difficult to discern, leading to frustration and hindrance in accessing the platform. The issue typically arises when users attempt to log in using a bookmark from a previous session.

Here's how to resolve this issue:

  1. Delete your current Jigsaw bookmark.
  2. Clear your browser cache and cookies.
  3. Access Jigsaw directly using this link: https://app.jigsawinteractive.com/
  4. If you need to add a bookmark in your browser, you can bookmark the above link.

Please note that these steps do not need to be performed each day, but only once. As the reCAPTCHA plugin used to detect suspicious login attempts is not managed by Jigsaw, it is not possible to address this issue from the Jigsaw side or remove the plugin from the login at this time. 


Excessive reCAPTCHA prompts during Jigsaw login can be resolved by deleting the current bookmark, clearing browser cache and cookies, and accessing Jigsaw directly through the provided link. This process only needs to be performed once.  


  1. Do I need to follow these steps every day?
    No, these steps only need to be performed once.
  2. Can Jigsaw modify the reCAPTCHA plugin from the login process?
    No, the reCAPTCHA plugin is not managed by Jigsaw and cannot be removed from the login process at this time.

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