Current Known Issues

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Below is a list of Current Known Issues with a Status update on where Jigsaw is on a resolution.


Zoom changes to the same level for everyone when Annotations are turned off in Pane 2.
  • Users will need to reset their zoom level in Pane 2
In Testing (7256/8629)
The Assessment name is not saving.
  • Make sure the Title (name) of the Assessment is not too long. 
    • Try shortening the name, then saving the Assessment.
In Development (8490)
Assessments Users joining a session are not seeing the Active Assessment.
  • The Attendee can click the menu in Pane 3 and switch to Assessments to see which ones are available.
In Development (7386) Pending
Assessments Assessments taken in one room show completed in all rooms of a session.
  • If the same assessment is needed in multiple rooms, clone the assessment for each room.
In Development (7338)  Pending
Assessments Unable to add assets/assessments to the session from the Edit Session > 3 Assets screen when using an iPad.
  • It is best to set up courses on a Desktop or Laptop computer.
In Development (5486)  Pending
Editing an Assessment while Impersonating a Host/Co-Host causes an error.
  In Development (9236)
When attempting to delete an Assessment from within the session that is already deleted from the Session Assets results in an error.
  In Development (9239)
Breakout Room When there are numerous Breakout Rooms and I scroll to the last room, the Attendee List automatically jumps back to the top of the Attendee List.
  • Unpin the Attendee List to attempt to view it in a larger capacity (have more room to view more of the list)
In Development (8336) Pending
Breakout Room Manager
The Breakout Room Manager cannot be opened if a Phone Audio Only user joins the session
  • If the user joins by computer first, then switches to phone, the Breakout Room Manager will be accessible.
  • If the Phone Audio user leaves the session, the Breakout Room Manager will be accessible.
In Development (9236)
Eraser Tool
Results from Poll and Quick Poll are immediately deleted when copied to the Whiteboard if the Eraser Tool is selected.
  • Prior to using either Poll options, select a different tool on the Whiteboard (ex. the Selector Tool)
In Development (8682)
Mic/Phone When a session is Phone Only and a video/audio is playing in Pane 1, sound can be heard through headphones on the computer.   In Development (7999) Pending
The Poll that is copied to the Whiteboard is immediately deleted if the Host/Co-Host that copies it has the Eraser selected on the Whiteboard.
  • Prior to using Copy to Whiteboard for the Poll, make sure the Eraser is not selected.  Switch tools to the Selector tool is one way to ensure the Poll is not deleted.
In Development (8682)
Presentations Presentation failed to convert
  • Check to see if the presentation is Read-Only.  Read-Only presentations are not converting/converting correctly.
In Development (8447) Pending
Remote Access Remote Access is released automatically when Pane 2 is maximized/minimized.
  • Remote Access can be restarted once Pane 2 is maximized or minimized.
In Development (8001) Pending
Reports The 'Close Report' button is not working when moving past Page 2.
  • Move back to Page 1 and click the 'Close Report' button.
In Development (8404) Pending
Session Settings Co-Host Role does not appear in Recurring Instances when set in Recurring Master
  • Assign the Co-Host role in each Recurring Instance
  • Assign the Co-Host role before setting the session as a Recurring session
In Development (8353) Pending
SSR Videos from SSR cannot be played by iPad users
  • Install a VLC app on the iPad.  Download the recording and playback using VLC.
In Development (4131) Pending
SSR continues after Host/Co-Host left/dropped from session.
  In Development (8716)
Video Playback Counter is not showing correct video track length for videos over 1 hour in length.
  • Nothing needs to be done.  The video will continue to play even if it shows a shorter time that what the video length actually is. 
  • The counter will return to 00:00 when the 1 hour mark has passed.
In Development (8826)


Resolved Issues

Annotations Not all users are seeing the same page/slide in Pane 2 when Annotations are turned on/off.
  • Resolved
  • Move the page/slide forward/backward or change the document being viewed.
Resolved (8982)
Quick Polls are not being deleted.
  •  Resolved
Resolved (9062)
Assessments The text entered into the Label field of the Assessment Designer is replacing the title.
  • Resolved
  • This is a known issue we are working on.
  • The best practice for this is to leave the Label field for the question blank.
Resolved (7481)  7/9/2021
Cloned assessments are releasing automatically.
  • Resolved
  • Click the box under Release to change the status.
Resolved (7896)

Feedback Summary

Copy Feedback to Whiteboard does not work.
  • Resolved
  • Use the screenshot tool from the Whiteboard or another external tool to copy/paste to the Whiteboard.
Resolved (9102)
Feedback Summary
The Feedback Summary does not always load.
  • Resolved
  • Close the Summary window and click View Feedback under Global Attendee Options again.
Resolved (8132)
Presentations Not everyone is seeing the same Presentation slide in Pane 2 in the session.
  • Resolved
  • Resize Pane 2 for everyone
  • Change the Layout
  • Refresh the Session Settings
  • Turn on then off Annotations
Resolved (7087) 7/9/2021
Presenter Image Co-Host Presenter Image appears in a room where they are not presently in
  •  Resolved
Resolved (3317/8470) 7/9/2021
The Activity Report is not showing accurate data.
  • Resolved
  • When an user is in a session that crosses over the 8 pm EST threshold, it appears the user leaves the session and re-enters on the next day.  This is because the report is rendering in UTC Time Zone instead of the Host's Time Zone.
Resolved (8930/9093)







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