Current Issues

*Note:  To print this page or save as a PDF, click the at the top of the screen, then select your printer or Save as PDF.*

CURRENT ISSUE	WORKAROUND	STATUS
Deleting Whiteboard Content using Clear Page or Remove Page, results in content reappearing when entering the session at a later time/date.	Resolved Use Remove All Pages instead of Clear Page or Remove Page.  Then use Remove Page if deleting Whiteboard pages is desired.	This has been fixed as of the 12/18/20.
Presentations with Animations in Pane 2 show different content for different users in session	Host/Co-Host moves to next slide/page of Presentation.  This causes the presentation to sync for all users.	In Development
Mic turns red while in session (This is an issue with Chrome 87 and Edge 87)	Resolved by Google with updates to browsers	Google has identified and fixed the bug causing this issue.  Please update your Chrome browser to Chrome V. 87.0.4280.88 and/or Edge V.87.664.20120457
Presentation/Document is not centered when Pane 2 is maximized and Annotations are turned on in a 2-Pane Session	Resolved Change Session to a 4-Pane Session and change layout to hide Panes 3 and 4	This has been fixed as of the 12/18/20.
Whiteboard background is missing after moving to next page	Resolved This only occurs when there is no other object on the Whiteboard page.  Add a single object with the Background image.	This has been fixed as of 12/18/20.
SSR constantly stops and restarts causing multiple and broken recordings	Resolved	This has been fixed as of 12/2/20.  Any new recordings after 9:45 am EST should not have this occur.
When entering a session, there are no panes; just the side panel	Open the Global Attendee Menu and click Reset Layout	In Testing
Annotations are showing different pages for different users in the session	Resolved Host resize Pane 2 for All Users Host Changes Layout Refresh the Session Settings Turn Annotations off then back on	This is fixed as of 12/18/20.