• Universal Voice users - A new session audio option: Phone
  • Universal Voice users - Enhancements to call-in instructions
  • New blinking direct chat icon for greater visibility
  • New asset file types: csv, keynote, numbers, pages and xlsm
  • Edge Browser - Ability to join using the VL App button
  • Firefox Browser - Ability to screen share from the browser (No Java)
  • Modifications to the connectivity parameters and messaging
  • Fixed:
    • The Presentation and Document menus show when using Screen Share
    • A typo in the Direct Chat menu
    • Internet Explorer 11 and Java


Phone Only Audio Session

The new "phone" audio option is available to Universal Voice subscribers. Version 1 of enhancements works like this.

From the Session Settings, the Host chooses "Phone" as the audio method. When choosing this type of audio, the session attendees will hear all audio via the telephone. Computer audio is not accessible. If you want the ability to use integrated audio then use the "Computer and Phone" option.

When joining the session, all users are presented with a Call-In Information window. If the Adobe Flash Player Settings window appears, choose "Allow" and "Remember" and then click the Close button.

The Call-In Information window shows the designated phone number(s) along with the session and attendee codes.

Dial the phone number you choose and follow the voice prompts and enter the Session and Attendee codes.

Once you are connected, your telephone turns solid gray and you will see the "OK" button appear in the call-in window.


Click "OK" and proceed with your session.


Version 1: Includes all audio, except web cam recording. Web cam recording will be supported in version 2. 


Direct Chat Green Icon

A new green blinking icon to alert you that you have a direct chat.


New Asset File Types

The following file types have been added:

Asset Type - Document: We have added .numbers and .pages extensions.


Asset Type - Presentation: We have added .key extension.



Join Using VL App Available In Microsoft's Edge Browser



Screen Share In Firefox - No Java Required!


Choose "Join Using Browser" button

Share My Desktop


If using two monitors, choose screen.

Choose "Allow"

Wait for screen share to start.

Be sure to expand the pane for all attendees by using the "Follow Me" tool.

Click "Stop Sharing" to stop the screen share.


Share An Application

Before clicking the "An Application" button, you must have your applications opened and expanded on your desktop for those to appear in the drop down list.

Select the window (application) you wish to share.

(Note: If an application does not appear, please reference the Firefox Limitations When Screen Sharing for further assistance)


Click the "Allow" button.


CONNECTIVITY CHECKERJigsaw has the ability to detect users with connectivity issues.  

Due to some people experiencing intermittent audio and/or video delays during sessions, we have built a new feature within Jigsaw that will help monitor and manage these challenges.  Streaming webcams and computer-based audio (VoIP) is the largest consumer of internet resources and can sometimes cause problems for some people in live virtual sessions.   

We recently released a monitoring program that quietly sits and reviews your connectivity in a the session. We call it...Connectivity Checker and it works like this.

Jigsaw constantly measures how long it takes for information to flow from our servers to all devices.  If the system detects a “significant” degradation in the ability to pass information, it takes a closer look at the delay.  Once the initial delay is detected, we increase our monitoring of your connection.  If we discover a delay in your connection of at least 2 seconds that persists for three consecutive 5 seconds periods, we consider your connection does truly have a “delay”.  If this occurs we take a couple steps to ensure no one else in the session is impacted.

  1. The name of the affected person(s) will turn orange in the Attendee List.
  2. The system can/will disable all video feeds, in and out, of the affected device and will display a message to the affected person that the video feed is disabled due to a connection delay.  Everything else in the session will continue to function normally, including audio.
  3. The system will wait 10 minutes and will re-assess to see if the delay is gone.  If not, it will wait another 10 minutes and check again.  If the connection delay is resolved, the video feeds will be restored and the affected person’s full capability returns to normal.  If you don’t want to wait 10 minutes, you can force the system to recheck by right clicking anywhere in the session and choosing “Repair Connection”.  

Jigsaw also looks at the processing power of devices because the addition of tablets and Chromebook devices have brought a different a unique technical twist to virtual sessions.   Since not all devices have the ability to manage the multiple video and audio streams at the same time along with engaged learning we are looking to ensure these devices don’t degrade the learning experience for everyone.  So we are beginning to measure the device capability by measuring the frame rate that the video is able to play on each device.  We then compare the frame rate to the rate that the video was intended to play.  The devices that don’t have the processing strength that other devices do can impact everyone’s overall quality and experience.  If the system detects any CPU stresses that might impact the session, we take similar steps as outlined above to ensure the degradation only happens to the affected device and does not impact everyone and the overall session.  

We need to get your feedback to see if this is something you think will be of value to you.  We have the ability to turn this "off" or adjust checks with messaging only or modifications for phone, mobile and large session checks. 

If you are interested in learning more, please contact your Account Manager directly or email


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