Dialing In Via Telephone

When a session is set to use phone or computer audio, attendees will make the audio selection when joining the session.

The Adobe Flash Player Settings may appear. Choose "Allow", "Remember" and "Close" to allow Jigsaw access to your web cam and microphone.


To dial into the session via your telephone simply dial the phone number for the country you wish. (Note - phone numbers are set up in advance for each company and purchased based on their needs)

You will be prompted to enter the Session Code followed by the # sign.

Next, you will be prompted to enter the Attendee Code followed by the # sign.


Wait a few seconds while you are connected. 

Once you are connected three things will simultaneously occur:

1. The hold music ends, followed by a beep.

2. The gray telephone icon appears to the right of your name in the attendee list. 

3. An "OK" button appears. 

Click "Ok" and you are done!



Calling In Only On A Telephone (No computer)

If you will be joining the session via a telephone only, no computer, then the session Host will need to send you the phone number and the session code.


Call-In Instructions

  • Dial phone number
  • Enter the Session Code followed by the # sign
  • Press 0 followed by the # sign

You will briefly hear hold music. Once you are connected, you will hear a beep.

Phone Only attendee appears in the attendee list as Phone User #1, Phone User #2, etc.



The Host and/or Current Presenter may disable phone attendee's audio at anytime by simply clicking on the phone icon. It will turn gray with three red dots. To enable it back click, simply click the icon and the three dots disappear and the phone user will now be heard. 

 Or they may remove the phone user from the session with the Kick Out tool.


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