Quick Tips For Getting Started In A Session

Jigsaw is the leading edge, multi-dimensional virtual environment for the next era in training and education. Our intuitive interface is a catalyst that transforms virtual training and virtual learning from passive listening to active, personalized learning. Our content agnostic platform features interactive multimedia sharing, participant engagement tools and a reporting mechanism to effectively assess each training, session or class.

Best Practice Tips

1.Test your computer before getting started.

2.This test checks to confirm that Java Script and Adobe Flash are installed on your computer and recognized by the browser you are using. This also checks microphone and web cam connectivity. You can also perform network bandwidth tests to make sure all system requirements are met. If your microphone and web cam are not recognized find troubleshooting tips here: https://support.jigsawinteractive.com/hc/en-us/sections/204169777-Troubleshooting-Tips

3.If you will be screen sharing during the session, you must install either the VL App for Desktop or the Jigsaw Desktop Sharing Chrome extension.

  • VL App for Desktop: To download and install the Desktop App, you must use one of the following browsers: Firefox or Internet Explorer.

Download the app from the test computer page: https://stream.jigsawinteractive.com/Conference/TestMyComputer

Then follow the download and install prompts as directed.


  • Jigsaw Desktop Sharing Chrome Extension:

   Go to the “More” > More Tools > Extensions > Get more extensions > Jigsaw Desktop Sharing



4. If you’re not planning on screen sharing, then use the “Join Using Browser” option.



How do I join a session? 

You have to be invited either with a direct link to the session or via an email invitation.

1. Session Link: When you receive a direct session link, simply click the link to access the session and click one of “join” buttons.

Note: In Firefox and Internet Explorer both the “Join Using VL App” and “Join Using Browser” buttons are available. In Chrome, Edge, and Safari only the “Join Using Browser” button is available.

2. Jigsaw Administration Email: When you receive an email invitation, this means the session Host has added your email to the invitation list. This type of invite requires the invitee to create an online account in order to access and join the session. To create an online account go to: https://stream.jigsawinteractive.com/Account/LogIn?ReturnUrl=%2fHome.  Once your online profile is created, you will arrive on the Upcoming Sessions page where you will see the session you were invited to.

Note: Should you need additional information on creating a profile see: https://support.jigsawinteractive.com/hc/en-us/articles/217972868-How-To-Create-A-Jigsaw-User-Profile


Both buttons show in Firefox and Internet Explorer only!


Or…launch the app from your desktop.


What happens when I click to join?

1. The Jigsaw window will open and you will see “authorizing, setting up connection, and loading”. If the screen does not move past this point, this is indicative of your local network settings blocking this connection.

2. If you clicked the “Join Using Browser” button, you will be asked to “allow” your Adobe Flash Settings. This is critical or you will not be able to use your web cam or microphone in the session. If you do not allow, these icons will be in red next to your name.



Step 1


Step 2

Choose the microphone icon and make selection from drop down. Then set the volume and choose “Reduce Echo”.

If using a headset, tap the microphone boom to ensure the audio is being detected.


Step 3

Choose the web cam icon, select camera and then click “Close” button.



Now that you are in the session…what about audio?

To Use Phone Audio

When a session is set to use phone or computer audio, attendees will make the audio selection when joining the session.

The Adobe Flash Player Settings may appear. If you will be using your web cam and/or your computer microphone, choose "Allow" and "Remember" and "Close".


To dial into the session via your telephone simply dial the phone number for the country you wish. (Note - phone numbers are set up in advance for each company and purchased based on their needs)

You will be prompted to enter the Session Code followed by the # sign.

Next, you will be prompted to enter the Attendee Code followed by the # sign.


Wait a few seconds while you are connected.

Once you are connected three things will simultaneously occur:

1. The hold music ends, followed by a beep.

2. The gray telephone icon appears to the right of your name in the attendee list.

3. An "OK" button appears.

Click "Ok" and you are done!


Changing Audio From Within The Session

Once you are in a session and using the computer audio, you can switch to phone audio by clicking on your microphone icon and choosing "Use Phone Audio".

Then dial in as outlined in the above instructions.


Calling In Only On A Telephone (No computer)

If you will be joining the session via a telephone only, no computer, then the session Host will need to send you the phone number and the session code.


Call-In Instructions

  • Dial phone number
  • Enter the Session Code followed by the # sign
  • Press 0 followed by the # sign

You will briefly hear hold music. Once you are connected, you will hear a beep.

A Phone Only attendee appears in the attendee list as Phone User #1, Phone User #2, etc.




Note: For more info on using Phone Audio visit: https://support.jigsawinteractive.com/hc/en-us/articles/219132227-Desktop-How-To-Use-Universal-Voice-Support


3. If the Host has set session to use VoIP, attendees just need to “allow” Adobe Flash settings when applicable. There are two types of VoIP: Push-to-Talk On or Push-to-Talk Off

Push-to-Talk Is On

This method is a more controlled form of audio engagement. One person speaks at a time by using the talk button.



Click the green Push To Talk button to engage.

When this method of audio is used, one person speaks at a time.

The person speaking has a green microphone icon to the right of their name, and the Push-to-Talk button changes to “Talking” for that person.

Everyone else, except the person with the button engaged, will see a red “Busy” button.


To release the button so that someone else may speak, simply click the green “Talking” button.


The Host or current Presenter may take back the talk button at anytime from any attendee.

Push-to-Talk Is Off

This method is a more conversational style of audio because the Push-to-Talk button has been turned off for attendees. In other words, all microphones are “hot”. So, it is critical that each attendee manage their individual microphones with muting and sharing as needed.



To individually manage your microphone, click the solid gray icon and choose “Mute My Microphone”.


And, if attendee wants to switch to telephone then select “Use Phone Audio”. (This option only appears when the session was set up to use Integrated Audio)

A microphone with the red line is the visual that indicates that attendee muted the microphone.

To unmute, simply click the microphone icon and then “Share My Microphone”.



The session Host or current Presenter may manage microphones globally or individually via Attendees Menu or each attendees microphone.

Attendees Menu

Action here impact all attendees.


Individual Attendee

Action here impacts that attendee only.



For more audio tips see: https://support.jigsawinteractive.com/hc/en-us/articles/219162027-Attendees-Menu-How-To-Manage-Audio-In-A-Session




Now that you are in the session…what about web cam streaming?


After you have allowed you Adobe Flash settings, you will have a hollow web cam icon to the right of your name.


Before you can start your web cam, the current Presenter has to invite you stream you camera. He does that by clicking the web cam and it will turn solid gray.


The solid gray web cam icon adds the green “Start” for that attendee in pane 1.


For more info on web cam visit: https://support.jigsawinteractive.com/hc/en-us/articles/218731498-Pane-1-How-To-Use-Your-Web-Cam-Presenters-


What about chatting?

Group and Direct Chat are available, if the Host has unlocked those tools. Direct chat is always available to the Host and current Presenter.

Group Chat - (Chat is seen by all attendees)







Direct Chat - (Chat is seen by that attendee)

Click the “Chat To” bubble to the right of their name. If this icon is not visible, the Host has locked Direct Chat. The person chatting will not see a bubble next to their name because you cannot chat with yourself.



The name of the person whom you are directly chatting with will appear in the title bar of the chat area. Chatting_With.png


Click the drop down and select “Group” to switch back.



What about other feedback?

Attendees may send feedback during the session.


When feedback is sent, the Host and/or current Presenter along with that attendee sees the feedback next to that individual’s name in the attendee list.



For Current Presenter

When feedback is sent, the Host and/or current Presenter along with that attendee sees the feedback next to that individual’s name in the attendee list.


Hover over the emotion and the total is erased.

To clear feedback for that attendee, click “Clear” to the right of their name.


To clear all feedback in one click, select “Clear Feedback”. This will remove all attendee feedback at one time.



Other general tips that will be helpful


Resize any area by clicking the “Resize” icon.


Discover what’s under the Menu icon.


Hide/Unhide the right side bar.



More information via Jigsaw Help Desk.


Exit Session



Jigsaw Help Desk - Quick Tips and Videos available 24/7.





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