Enhancements for August 2017

  • New Test Computer tools to more easily and accurately review your PC’s readiness for Jigsaw
  • Redefined whiteboard parameters for more easily visible and manageable data review
  • Participant Database can be private or shared with other Hosts in your company
  • Edits to the participant's name or email updates anywhere that email is used - in Groups and on the Invitation List
  • Note entries can be edited or deleted
  • Chat entries can be deleted by user who added chat
  • Ability to have co-presenters so they can assist the host manage session activities
  • New options that allows co-presenters to create break out rooms and move attendees in and out of break out rooms

New Features for August 2017:

  • Ability for multiple people to screen share simultaneously
    • Please note that this feature requires significant bandwidth to run efficiently
  • A timer & stop watch has been added 
  • A “step away” feature has been added that alert the facilitator that the participant had to leave the session for a period of time.  This step away feature will calculate the amount of time a participant has stepped away from the session so timing in a session is correctly calculated for attendance records and certification logs.
  • A new Activity Report has been added to the Reports Module.  This report identifies more detailed information around timing in a session along with some assessment performance and results.



Using the Test Your Computer button access the test page. A cleaner interface and check status is available to help you test your computer's readiness to join and participate in a Jigsaw session. Please note, only Adobe Flash is required to "join" a session.


Firefox, Edge and Internet Explorer users will see these checks.

The Virtual Learning desktop app may be installed using these browsers by clicking the Download VL App for Desktop link. Jigsaw recommends installing this app if you will be using the Screen Share tool.

Note: Jigsaw browser extensions to support Screen Share in Firefox and Chrome. To learn more about those, click HERE.


Chrome and Safari users will see these checks.

Note: Jigsaw recommends installing the most current version of Flash Player.


Open Flash Settings

Activate the Flash settings.

Choose "Allow" and "Remember".

Select the "Microphone" icon and choose your microphone from the drop list, set volume at about the half marker. Select "Reduce Echo" as well.

Select the "Web Cam" icon and choose the web cam from the drop list.


Speak so that your microphone registers with the green bar to the right.



For further assistance:

To return "back" to your sessions, simply click the back arrow in your browser.




1. The Host now has the ability to define the parameter size for the Whiteboard. This resolves the problem of users moving content out of viewing area.

From the Session Settings, the Host will select the size to use.


Whiteboard Sizes for 2 Pane Arrangement





Whiteboard Sizes for 4 Pane Arrangement






Note:   This works for newly created sessions only!

For this fix to go into effect, either clone existing sessions (CRITICAL - you must uncheck "clone whiteboard") or create new sessions.


2. When the Host or Presenter "locks" the eraser, the "undo" and "redo" is removed for all other session attendees. This prevents anyone, other than the Host or current Presenter, in removing content from the Whiteboard.




In this update, Hosts within the same company, may now share Participants and Groups by using a "Company" list.

Best Practice Tips: Add Participants as "Company" and Groups as "Private". 

Note: Existing participant information will be marked as "Private" with in this update.


The Participant Database can be divided into two lists: Private or Company.

When a Participant or Group is denoted as private, it is only seen by the Host who added it to their "Private" list. But when denoted as "Company", all Hosts within the company have access to the Participant or Group.

Use filters for searching for "Private", "Company" or "All" Participants or Groups.


Adding New Participants 

Hosts may add participants individually or import a CSV file to their "Private" or "Company" database. 


"Email ID" and "Owner" are hyperlinks for quick emailing ability.

Hover over "Owner" name and the email id appears. Click on the name for hyperlink to your email.


Editing Participants

Hover over the name of the participant to edit and click.

Update as needed.



Email ID Already Exists In Your List

This email is already in your "Private" or "Company" list. For example, the Participant Database is one database. So, this message is basically telling you that the email you are trying to add is already in database, either on your "Private" or "Company" list. In other words, it is preventing your from adding duplicate entries. 



Email ID Cannot Be Used Because An Account Using The Same One Already Exists.

If the new email that you are entering is already associated with another online user account (meaning a Jigsaw user profile exists), the system will alert you. In this case, you will need to "delete" the email vs. editing it. Then "add" your new email.



Searching for Groups

Best practice, we suggest keeping your Groups as "Private".

Filter by "Private", "Company" or "All".


Adding Groups

Use the "Company" filter to find the list of participants.

Select the names to add to your group.


Click "Add to Group"

Select the "Company" option for the Group Available to and be sure to "save" your settings.



Updating Participant information.

Now you can update participant information, name and email, and anywhere that participant has been used in your "Private" or "Company" list, the info auto updates.

For example, go to Manage Participants and update the name or email of a participant that you have in a Group or added to an invitation list. Then go to the Group or Invitation List and you will see your newly edited email.



We have added two enhancements to Notes.

1.  The most current 100 note entries are saved. For example, let's say you add 100 entries. When the 101st entry is added, the first entry rolls off. This allows you the ability to save entries vs the system automatically deleting after 24 hours. And if you don't want the notes, simply "delete" all entries.

2.  We have added the ability for the Host and current Presenter to "delete" notes by entry or all notes on the page. Along with this, each user has the  ability to edit or delete their note, and they can change font for all notes.

The Host and Presenter may delete an individual note by clicking the red x to the right of the note entered.

Or, they may delete all notes on that page, by clicking the Delete All button.

Confirmation your action.


And, the person who entered their note may delete and edit their individual notes.

To edit your note, hover over the note you entered and mouse click. Type in the note area to make edits and click Save.

Font size is changed individually so that each person may customize size to fit their need.



Host and Co-Presenter has ability to delete chats individually and / or all chats. But now, each attendee has ability to delete their chat entry as well.

Simply click the X to delete your chat.




Jigsaw has added the ability for the Host to designate a co-presenter. These two users work in tandem within the session. For example, if the Host "starts" a video then the co-presenter could "pause" or "stop" the video. Likewise if the co-presenter opened a presentation in pane 2, but then the Host decided to invite an attendee to screen share, the last action taken overrides the previous action.

When Using Co-Presenters:

1.  The Host appears at the top of the attendee list followed by the co-presenter.


2.  The co-presenter's image appears in pane 1, if web cams or videos are not in use. And of course, provided the co-presenter has uploaded a presenter image to their profile. 


3. The co-presenter now has the ability assist the Host with breakout rooms. They can do the following from the Main Room:

  • Create breakout rooms
  • Move attendees into breakout rooms
  • Chat to all attendees in the breakout room
  • Use direct chat to any attendee in a breakout room

Version 1 of this enhancement does have the following limitation that you need to be aware of:

  • Since the co-presenter manages the breakout room from the Main Room, if they move into a breakout room, they will lose the co-presenter role. In order to resume that role, they will need to move back to the Main Room where the Host can reassign that role back.

4. The co-presenter has been designed to have most all of the same privileges as the Host except for the following:

  • Cannot "lock" or "unlock" tools used by Host
  • Cannot invite others via invitation list or on-the-fly from with the session
  • Cannot change role of attendees in the session
  • Cannot view session reports



Jigsaw now offers to ability to use multiple screen share. When it has been turned on, your company will have the ability to simultaneously share multiple screens.

Note: Multiple Screen Share is an add on feature that must be requested by your company administrator.  Further details will be provided upon request by your administrator. 


Using One or Multiple Screen Shares

The Host or Co-Presenter must move to Pane 2 > Screen Share.


When this happens, all attendees will see the "Welcome to Screen Share" message. 

In order to invite an attendee to share their screen, the Host or Co-Presenter must locate that name in the attendee list and "Unlock Screen Share".



Only attendees who have been invited to share their screen will see the green "Share" button.

Then follow your browser's prompts for sharing.

Once your sharing has started, you will get a pop up window. Click the X to close the window.


To reopen this window, click the red Manage Share button.


To add more screen shares, unlock sharing per attendee.



Once Screen Share is unlocked that attendee will see the green Share button in pane 2's menu bar.

When multiple screen shares are running, users may view in a grid or filmstrip view.

Grid View

Filmstrip View

When in "Filmstrip View", to make one of the smaller screens in the filmstrip change to the primary screen, click anywhere on the screen.


To zoom in on the primary screen for greater clarity, click the +.




From the session Settings choose Timer Settings.


Select a timer.

Give timer a name.

Choose the type of time: Stopwatch or Count down from

Choose who you want the timer to be visible to only: Host and Current Presenter or All attendees.

"Start" begins counting just like a stopwatch.


The timer appears in the Taskbar.



Click the X in the Timer Settings window to close the window.


Hover over the timer and the name appears.

Click the timer to adjust settings.

Stop - pauses the timer.


Start - resumes the timer.

Reset - Clears time to 0.

Hide Timer - Removes it from the Taskbar for all attendees.



From your "More" options, choose "Step away".


You're Jigsaw screen becomes "inactive" and you will see the following message. Click OK to resume session.


The "Away" icon appears to the right of the attendee's name.


Activity Report

The Host will find this report available under their session Reports, and it calculates 24 hours after the last session activity.


This report tracks the following:

Session Info: Name, Date and Host

Session attendee information: Name, email, date in session, time enter and leave, active time, away time, the number of instant polls released and answered, the number of room checks released and confirmed, and scheduled room checks released and confirmed.




Version v.8.280



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